---
description: Our free tool can help you get a quick and detailed side-by-side comparison for 3CX vs Genesys Cloud CX. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: 3CX vs Genesys Cloud CX Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [3CX \<span\>vs\</span\> Genesys Cloud CX](https://www.getapp.co.nz/compare/103409/104597/3cx/vs/genesys-cloud)

# Compare 3CX vs Genesys Cloud CX

Canonical: https://www.getapp.co.nz/compare/103409/104597/3cx/vs/genesys-cloud

> Detailed comparison between 3CX and Genesys Cloud CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | 3CX | Genesys Cloud CX |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 468 | 269 |
| **Starting Price** | $350.00 | US$75.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### 3CX

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- Live Chat
- Monitoring
- Performance Management
- Real-Time Chat
- Real-Time Data
- Recording
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Video Conferencing

### Genesys Cloud CX

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- Live Chat
- Monitoring
- Performance Management
- Real-Time Chat
- Real-Time Data
- Recording
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Video Conferencing

## Links

- [View 3CX Profile](https://www.getapp.co.nz/software/103409/3cx)
- [View Genesys Cloud CX Profile](https://www.getapp.co.nz/software/104597/genesys-cloud)
- [View Original Comparison](https://www.getapp.co.nz/compare/103409/104597/3cx/vs/genesys-cloud)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"3CX vs Genesys Cloud CX Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for 3CX vs Genesys Cloud CX. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/103409/104597/3cx/vs/genesys-cloud","about":[{"@id":"https://www.getapp.co.nz/software/103409/3cx#software"},{"@id":"https://www.getapp.co.nz/software/104597/genesys-cloud#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/103409/104597/3cx/vs/genesys-cloud#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/103409/104597/3cx/vs/genesys-cloud#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.getapp.co.nz/#website"}},{"name":"3CX","description":"3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, live chat, instant messaging, and native mobile apps.\n\n3CX includes a softphone for Windows, enabling users to make and receive calls through their computers, removing the need for phone hardware and allowing for work outside the office. An inbuilt multi-view switchboard allows users to manage incoming calls, view all colleague availability, and drag-and-drop calls for transfer. With CRM integration, users can launch calls in a single click from within their CRM software, and customer information appears as a pop-up on inbound calls. Caller ID is used to identify customers and automatically log the call in their customer record, with no need for manual call logging. \n\n3CX’s smartphone clients for Android and iOS allow users to make and receive calls over 3G or WiFi, and each include an inbuilt SIP tunnel to prevent issues with remote firewalls. Incoming calls and messages trigger push notifications, allowing phones to be left on standby to reduce battery drain. Users can update their availability statuses through the app, and view their colleagues’ statuses. Through 3CX’s mobile apps, users can make and receive calls from their mobile phone without the need to give out their personal phone number. \n\n3CX offers users clientless web conferencing, with no need to download additional software or plugins, as all voice and video communication is based in a web browser.  Also included are tools for remote control and assistance, and for feedback collection.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a45b818e-d95e-4051-9610-8554ae518554.webp","url":"https://www.getapp.co.nz/software/103409/3cx","@id":"https://www.getapp.co.nz/software/103409/3cx#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":468,"ratingValue":4.4},"offers":{"price":"350","@type":"Offer","priceCurrency":"NZD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Genesys Cloud CX","description":"Genesys Cloud CX is a cloud-native Contact Center as a Service (CCaaS) platform that consolidates customer engagement, workforce engagement management (WEM), and end-to-end journey management into a single, unified architecture. Deployed as a multi-region global SaaS solution accessible via web browser or desktop app for Windows and Mac, it is built on an API-first, microservices-based infrastructure with regional availability across more than 100 countries. The platform serves organizations ranging from small and mid-sized businesses to large global enterprises across retail, healthcare, financial services, insurance, telecommunications, utilities, and public sector, including highly regulated industries requiring compliance with GDPR, HIPAA, DORA, and the EU AI Act.\n\nThe platform delivers omnichannel engagement across voice, chat, email, SMS, social media, and web messaging, supported by intelligent and predictive routing, predictive engagement, and a no-code drag-and-drop orchestration flow builder. Native AI is embedded across customer, agent, and administrator experiences: Agent Copilot provides real-time guidance, next-best-action suggestions, and automated post-call wrap-up; Virtual Agents handle agentic self-service on voice and digital channels using generative AI; Supervisor Copilot supports operational oversight; and AI Studio enables no-code creation and management of virtual agents and copilots. Built-in WEM capabilities include forecasting, scheduling, quality management, performance analytics, speech and text analytics, and gamification. An event data platform manages multistage data lifecycles, while prebuilt and customizable dashboards, data warehousing, and external data import support reporting and business intelligence needs.\n\nGenesys Cloud CX offers flexible consumption-based licensing (named, concurrent, or hourly) with modular packaging, allowing organizations to acquire only the capabilities required and scale up or down as needs change. Advanced AI features are metered via AI Experience Tokens. Security architecture includes TLS and AES-256 encryption, external penetration testing, and attack defense automation, with an ISO/IEC 42001:2023 certified AI management system. Weekly feature releases are delivered without customer-side maintenance. Open APIs and an AppFoundry marketplace with thousands of prebuilt integrations spanning CRM, unified communications, BI, and bot frameworks (including Google Dialogflow, Amazon Lex, and Nuance) reduce IT complexity and support consolidation of legacy on-premises contact center infrastructure.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dd3cf8e5-a826-4b68-82a1-793393466220.png","url":"https://www.getapp.co.nz/software/104597/genesys-cloud","@id":"https://www.getapp.co.nz/software/104597/genesys-cloud#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":269,"ratingValue":4.3},"offers":{"price":"75","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.nz/compare/103409/104597/3cx/vs/genesys-cloud#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/275/call-center/software","@type":"ListItem"},{"name":"3CX vs Genesys Cloud CX","position":3,"item":"https://www.getapp.co.nz/compare/103409/104597/3cx/vs/genesys-cloud","@type":"ListItem"}]}]}
</script>