---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Freshdesk vs Enghouse eKMS. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Enghouse eKMS Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Enghouse eKMS](https://www.getapp.co.nz/compare/10317/90465/freshdesk/vs/smartsupport)

# Compare Freshdesk vs Enghouse eKMS

Canonical: https://www.getapp.co.nz/compare/10317/90465/freshdesk/vs/smartsupport

> Detailed comparison between Freshdesk and Enghouse eKMS. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Enghouse eKMS |
| **Overall rating** | 4.5/5 | 4.2/5 |
| **Total Reviews** | 3408 | 12 |
| **Starting Price** | US$19.00 | US$199.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Key features

### Freshdesk

- API
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Contact Management
- Content Management
- Customisable Forms
- Dashboard
- Decision Support Software
- Discussions/Forums
- Full Text Search
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Reporting & Statistics
- Search
- Self Service Portal
- Tagging
- Templates

### Enghouse eKMS

- API
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Contact Management
- Content Management
- Customisable Forms
- Dashboard
- Decision Support Software
- Discussions/Forums
- Full Text Search
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Reporting & Statistics
- Search
- Self Service Portal
- Tagging
- Templates

## Links

- [View Freshdesk Profile](https://www.getapp.co.nz/software/10317/freshdesk)
- [View Enghouse eKMS Profile](https://www.getapp.co.nz/software/90465/smartsupport)
- [View Original Comparison](https://www.getapp.co.nz/compare/10317/90465/freshdesk/vs/smartsupport)

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