---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Freshdesk vs Freshdesk Omni. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Freshdesk Omni Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Freshdesk Omni](https://www.getapp.co.nz/compare/10317/2069229/freshdesk/vs/freshworks-customer-service-suite)

# Compare Freshdesk vs Freshdesk Omni

Canonical: https://www.getapp.co.nz/compare/10317/2069229/freshdesk/vs/freshworks-customer-service-suite

> Detailed comparison between Freshdesk and Freshdesk Omni. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Freshdesk Omni |
| **Overall rating** | 4.5/5 | 3.6/5 |
| **Total Reviews** | 3434 | 5 |
| **Starting Price** | US$19.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- SSL Security
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### Freshdesk Omni

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- SSL Security
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.getapp.co.nz/software/10317/freshdesk)
- [View Freshdesk Omni Profile](https://www.getapp.co.nz/software/2069229/freshworks-customer-service-suite)
- [View Original Comparison](https://www.getapp.co.nz/compare/10317/2069229/freshdesk/vs/freshworks-customer-service-suite)

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