---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Freshdesk vs Microsoft 365 Help Desk Ticketing System. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Microsoft 365 Help Desk Ticketing System Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.nz/compare/10317/2059781/freshdesk/vs/microsoft-365-help-desk-ticketing-system)

# Compare Freshdesk vs Microsoft 365 Help Desk Ticketing System

Canonical: https://www.getapp.co.nz/compare/10317/2059781/freshdesk/vs/microsoft-365-help-desk-ticketing-system

> Detailed comparison between Freshdesk and Microsoft 365 Help Desk Ticketing System. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Microsoft 365 Help Desk Ticketing System |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 3408 | 0 |
| **Starting Price** | US$19.00 | US$49.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online |

## Key features

### Freshdesk

- Access Controls/Permissions
- Activity Dashboard
- Automated Routing
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Performance Metrics
- Prioritisation
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Third-Party Integrations
- Ticket Management
- Wiki
- Workflow Management

### Microsoft 365 Help Desk Ticketing System

- Access Controls/Permissions
- Activity Dashboard
- Automated Routing
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Performance Metrics
- Prioritisation
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.co.nz/software/10317/freshdesk)
- [View Microsoft 365 Help Desk Ticketing System Profile](https://www.getapp.co.nz/software/2059781/microsoft-365-help-desk-ticketing-system)
- [View Original Comparison](https://www.getapp.co.nz/compare/10317/2059781/freshdesk/vs/microsoft-365-help-desk-ticketing-system)

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