---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Freshdesk vs SMART Service Desk. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs SMART Service Desk Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/2823/knowledge-base/software) > [Freshdesk \<span\>vs\</span\> SMART Service Desk](https://www.getapp.co.nz/compare/10317/2050635/freshdesk/vs/smart-service-desk-itsm)

# Compare Freshdesk vs SMART Service Desk

Canonical: https://www.getapp.co.nz/compare/10317/2050635/freshdesk/vs/smart-service-desk-itsm

> Detailed comparison between Freshdesk and SMART Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | SMART Service Desk |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3487 | 31 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Freshdesk

- API
- Alerts/Escalation
- Automated Routing
- Call Centre Management
- Computer Telephony Integration
- Customisable Branding
- Email Management
- IT Asset Management
- Incident Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Problem Management
- Project Management
- Real-Time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### SMART Service Desk

- API
- Alerts/Escalation
- Automated Routing
- Call Centre Management
- Customisable Branding
- Email Management
- IT Asset Management
- Incident Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Problem Management
- Project Management
- Real-Time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.getapp.co.nz/software/10317/freshdesk)
- [View SMART Service Desk Profile](https://www.getapp.co.nz/software/2050635/smart-service-desk-itsm)
- [View Original Comparison](https://www.getapp.co.nz/compare/10317/2050635/freshdesk/vs/smart-service-desk-itsm)

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