---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Freshdesk vs Syncro. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Syncro Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/257/knowledge-management/software) > [Freshdesk \<span\>vs\</span\> Syncro](https://www.getapp.co.nz/compare/10317/2047491/freshdesk/vs/syncro)

# Compare Freshdesk vs Syncro

Canonical: https://www.getapp.co.nz/compare/10317/2047491/freshdesk/vs/syncro

> Detailed comparison between Freshdesk and Syncro. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Syncro |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3460 | 149 |
| **Starting Price** | US$19.00 | US$129.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Customisable Branding
- Dashboard
- IT Asset Management
- Incident Management
- Issue Management
- Mobile Access
- Monitoring
- Problem Management
- Project Management
- Real-Time Monitoring
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Ticket Management
- Workflow Management

### Syncro

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Customisable Branding
- Dashboard
- IT Asset Management
- Incident Management
- Issue Management
- Mobile Access
- Monitoring
- Problem Management
- Project Management
- Real-Time Monitoring
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Ticket Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.co.nz/software/10317/freshdesk)
- [View Syncro Profile](https://www.getapp.co.nz/software/2047491/syncro)
- [View Original Comparison](https://www.getapp.co.nz/compare/10317/2047491/freshdesk/vs/syncro)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Syncro Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Freshdesk vs Syncro. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/10317/2047491/freshdesk/vs/syncro","about":[{"@id":"https://www.getapp.co.nz/software/10317/freshdesk#software"},{"@id":"https://www.getapp.co.nz/software/2047491/syncro#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/10317/2047491/freshdesk/vs/syncro#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/10317/2047491/freshdesk/vs/syncro#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.getapp.co.nz/#website"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.co.nz/software/10317/freshdesk","@id":"https://www.getapp.co.nz/software/10317/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3460,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Syncro","description":"Syncro is a fully integrated RMM and PSA platform for MSPs and IT departments. It unifies remote monitoring and management, professional services automation, and Microsoft 365 security in a single system. Technicians get complete endpoint visibility, automated patch management, Splashtop remote access, SLA-driven ticketing, and Microsoft 365 security enforcement from one console, with no per-device fees. Flat per-technician pricing means costs scale with your headcount, not your device count.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/62116b74-1c8d-4781-8483-f3b3e196f2ae.png","url":"https://www.getapp.co.nz/software/2047491/syncro","@id":"https://www.getapp.co.nz/software/2047491/syncro#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":149,"ratingValue":4.6},"offers":{"price":"129","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows"},{"@id":"https://www.getapp.co.nz/compare/10317/2047491/freshdesk/vs/syncro#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Software","position":2,"item":"/directory/257/knowledge-management/software","@type":"ListItem"},{"name":"Freshdesk vs Syncro","position":3,"item":"https://www.getapp.co.nz/compare/10317/2047491/freshdesk/vs/syncro","@type":"ListItem"}]}]}
</script>