---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Freshdesk vs Apptivo. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Apptivo Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Apptivo](https://www.getapp.co.nz/compare/10317/2046686/freshdesk/vs/apptivo)

# Compare Freshdesk vs Apptivo

Canonical: https://www.getapp.co.nz/compare/10317/2046686/freshdesk/vs/apptivo

> Detailed comparison between Freshdesk and Apptivo. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Apptivo |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3434 | 708 |
| **Starting Price** | US$19.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- CRM
- Communication Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customisable Templates
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Reporting/Analytics
- Routing
- Search/Filter
- Support Ticket Management
- Task Management
- Templates
- Workflow Management

### Apptivo

- API
- Activity Tracking
- CRM
- Communication Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customisable Templates
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Reporting/Analytics
- Routing
- Search/Filter
- Support Ticket Management
- Task Management
- Templates
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.co.nz/software/10317/freshdesk)
- [View Apptivo Profile](https://www.getapp.co.nz/software/2046686/apptivo)
- [View Original Comparison](https://www.getapp.co.nz/compare/10317/2046686/freshdesk/vs/apptivo)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Apptivo Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Freshdesk vs Apptivo. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/10317/2046686/freshdesk/vs/apptivo","about":[{"@id":"https://www.getapp.co.nz/software/10317/freshdesk#software"},{"@id":"https://www.getapp.co.nz/software/2046686/apptivo#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/10317/2046686/freshdesk/vs/apptivo#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.nz/compare/10317/2046686/freshdesk/vs/apptivo#webpage","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.getapp.co.nz/#website"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.co.nz/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3434,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Apptivo","description":"Apptivo is a sales &amp; marketing tool which provides the tools including lead management, an opportunity pipeline with intuitive dashboards, campaign management, and flexible workflow tools including marketing automation. Everything is completely accessible from Android or iOS devices and integrated with Office365 &amp; G Suite.\n \nThe Apptivo CRM starts with a simple contact management system with slick integrations such as automated email conversation tracking, or automated call logging. The solution offers a complete set of sales tools for lead management, activity tracking, pipeline visualization, and automated workflow, as well as integrated quoting, to generate estimates from the pipeline and email professionally branded PDFs to customers.\n \nApptivo’s apps also include integrated email marketing to launch targeted campaigns to contact lists, and track exactly who is reading &amp; clicking on messages. Implement marketing automation to plan out detailed sequences of when the team should be following up with prospects, and when they should be received personalized automated messages.\n \nApptivo offers much more than just a CRM. The platform includes apps that help in all areas of business such as help desk, invoicing, project management, procurement, and more. All apps are designed to resolve around the CRM, providing a complete 360° view of each customer. Apptivo allows users to define their company territories, markets, and their market segments; each of these properties can then be used to search and sort customer accounts by.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c10e65df-a9db-403d-9f7c-74c30473afa1.png","url":"https://www.getapp.co.nz/software/2046686/apptivo","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/2046686/apptivo#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":708,"ratingValue":4.4},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/841/complaint-management/software","@type":"ListItem"},{"name":"Freshdesk vs Apptivo","position":3,"item":"https://www.getapp.co.nz/compare/10317/2046686/freshdesk/vs/apptivo","@type":"ListItem"}],"@id":"https://www.getapp.co.nz/compare/10317/2046686/freshdesk/vs/apptivo#breadcrumblist"}]}
</script>