Freshdesk

Online helpdesk system and customer service software
(2170 reviews)
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SuperOffice CRM

CRM software for sales, marketing & customer service teams
(120 reviews)
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Overview

Overview

Overview

Platforms Supported

Platforms Supported

Platforms Supported

Web Based Web Based
Web Based
iPhone App iPhone App
iPhone App
Android App Android App
Android App
Windows App Windows App
Windows App

Support Options

Support Options

Support Options

FAQs FAQs
FAQs
Forum Forum
Forum
Knowledge Base Knowledge Base
Knowledge Base
Online Support Online Support
Online Support
Phone Support Phone Support
Phone Support
Video Tutorials Video Tutorials
Video Tutorials

Pricing

Pricing

Pricing

Starting From

Starting From

Starting From

US$19.00/month
€45.00/month
Free Free
Free
Subscription Subscription
Subscription

Reviews

Reviews

Reviews

Overall rating Overall rating
Overall rating
Ease of use Ease of use
Ease of use
Value for money Value for money
Value for money
Customer support Customer support
Customer support

Features

Features

Features

API API
API
Absence Management Absence Management
Absence Management
Access Control Access Control
Access Control
Activity Dashboard Activity Dashboard
Activity Dashboard
Activity Management Activity Management
Activity Management
Activity Tracking Activity Tracking
Activity Tracking
Application Integration Application Integration
Application Integration
Archiving & Retention Archiving & Retention
Archiving & Retention
Assignment Management Assignment Management
Assignment Management
Automatic Lead Distribution Automatic Lead Distribution
Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Automatic Notifications
Availability Management Availability Management
Availability Management
Business Intelligence Business Intelligence
Business Intelligence
CRM Integration CRM Integration
CRM Integration
Calendar Sync with Google Calendar Sync with Google
Calendar Sync with Google
Call Monitoring Call Monitoring
Call Monitoring
Call Recording Call Recording
Call Recording
Call Routing Call Routing
Call Routing
Campaign Management Campaign Management
Campaign Management
Categorisation Categorisation
Categorisation
Chat Chat
Chat
Client Portal Client Portal
Client Portal
Collaboration Tools Collaboration Tools
Collaboration Tools
Compliance Management Compliance Management
Compliance Management
Conferencing Conferencing
Conferencing
Content Filter Content Filter
Content Filter
Content Management Content Management
Content Management
Custom Fields Custom Fields
Custom Fields
Custom Forms Custom Forms
Custom Forms
Customer Activity Reporting Customer Activity Reporting
Customer Activity Reporting
Customer Complaint Tracking Customer Complaint Tracking
Customer Complaint Tracking
Customer Experience Management Customer Experience Management
Customer Experience Management
Customer Segmentation Customer Segmentation
Customer Segmentation
Customisable Branding Customisable Branding
Customisable Branding
Customisable Reporting Customisable Reporting
Customisable Reporting
Customisable Templates Customisable Templates
Customisable Templates
Data Import/Export Data Import/Export
Data Import/Export
Document Management Document Management
Document Management
ERP Integration ERP Integration
ERP Integration
Email Integration Email Integration
Email Integration
Email Notifications Email Notifications
Email Notifications
Email Templates Email Templates
Email Templates
Email Tracking Email Tracking
Email Tracking
Employee Management Employee Management
Employee Management
Escalation Management Escalation Management
Escalation Management
Event Triggered Actions Event Triggered Actions
Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Collection
Feedback Management Feedback Management
Feedback Management
Follow-up Scheduling Follow-up Scheduling
Follow-up Scheduling
Forms Management Forms Management
Forms Management
Gamification Gamification
Gamification
Help Desk Management Help Desk Management
Help Desk Management
IVR / Voice Recognition IVR / Voice Recognition
IVR / Voice Recognition
Inbox Management Inbox Management
Inbox Management
Incident Management Incident Management
Incident Management
Instant Messaging Instant Messaging
Instant Messaging
Microsoft Outlook Integration Microsoft Outlook Integration
Microsoft Outlook Integration
Monitoring Monitoring
Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Channel Management
Multi-Country Multi-Country
Multi-Country
Multi-Language Multi-Language
Multi-Language
Multi-Location Multi-Location
Multi-Location
Multiple User Accounts Multiple User Accounts
Multiple User Accounts
Newsletter Management Newsletter Management
Newsletter Management
Online Forums Online Forums
Online Forums
Performance Reports Performance Reports
Performance Reports
Prioritising Prioritising
Prioritising
Project Management Project Management
Project Management
Project Planning Project Planning
Project Planning
Project Time Tracking Project Time Tracking
Project Time Tracking
Projections Projections
Projections
Queue Manager Queue Manager
Queue Manager
Quote Management Quote Management
Quote Management
Real Time Monitoring Real Time Monitoring
Real Time Monitoring
Real Time Updates Real Time Updates
Real Time Updates
Reminders Reminders
Reminders
Reporting & Statistics Reporting & Statistics
Reporting & Statistics
Request Assignment Request Assignment
Request Assignment
Role Management Role Management
Role Management
Rules-Based Workflow Rules-Based Workflow
Rules-Based Workflow
SLA Management SLA Management
SLA Management
SSL Security SSL Security
SSL Security
Scheduled Reporting Scheduled Reporting
Scheduled Reporting
Search Functionality Search Functionality
Search Functionality
Self Service Portal Self Service Portal
Self Service Portal
Single Sign On Single Sign On
Single Sign On
Social Media Integration Social Media Integration
Social Media Integration
Status Tracking Status Tracking
Status Tracking
Summary Reports Summary Reports
Summary Reports
Support Ticket Management Support Ticket Management
Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Surveys & Feedback
Tagging Tagging
Tagging
Template Management Template Management
Template Management
Third Party Integration Third Party Integration
Third Party Integration
Time Clock Integration Time Clock Integration
Time Clock Integration
Timer Timer
Timer
To-Do List To-Do List
To-Do List
URL Customisation URL Customisation
URL Customisation
Web Forms Web Forms
Web Forms
Website Integration Website Integration
Website Integration
Widgets Widgets
Widgets
Workflow Management Workflow Management
Workflow Management

Integrations

Integrations

Integrations

24SevenOffice 24SevenOffice
24SevenOffice
Bitium Bitium
Bitium
Clear Books Accounting Clear Books Accounting
Clear Books Accounting
Constant Contact Constant Contact
Constant Contact
Dynamics 365 Dynamics 365
Dynamics 365
Echobot Echobot
Echobot
G Suite G Suite
G Suite
Gmail Gmail
Gmail
HelpOnClick Live Chat Software HelpOnClick Live Chat Software
HelpOnClick Live Chat Software
Instapage Instapage
Instapage
LinkedIn LinkedIn
LinkedIn
Microsoft 365 Microsoft 365
Microsoft 365
Microsoft Dynamics 365 Business Central Microsoft Dynamics 365 Business Central
Microsoft Dynamics 365 Business Central
Nimble Nimble
Nimble
Olark Olark
Olark
Pipeliner CRM Pipeliner CRM
Pipeliner CRM
SalesScreen SalesScreen
SalesScreen
SeamlessGov SeamlessGov
SeamlessGov
WorkflowMax WorkflowMax
WorkflowMax
Zapier Zapier
Zapier