---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Freshdesk vs Gladly. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Gladly Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Gladly](https://www.getapp.co.nz/compare/10317/106673/freshdesk/vs/gladly)

# Compare Freshdesk vs Gladly

Canonical: https://www.getapp.co.nz/compare/10317/106673/freshdesk/vs/gladly

> Detailed comparison between Freshdesk and Gladly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Gladly |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 3471 | 139 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Content Management
- Customer Complaint Tracking
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Real-Time Chat
- Routing
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Gladly

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Content Management
- Customer Complaint Tracking
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Real-Time Chat
- Routing
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.getapp.co.nz/software/10317/freshdesk)
- [View Gladly Profile](https://www.getapp.co.nz/software/106673/gladly)
- [View Original Comparison](https://www.getapp.co.nz/compare/10317/106673/freshdesk/vs/gladly)

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