---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Freshdesk vs ServiceTitan. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs ServiceTitan Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/257/knowledge-management/software) > [Freshdesk \<span\>vs\</span\> ServiceTitan](https://www.getapp.co.nz/compare/10317/104311/freshdesk/vs/servicetitan)

# Compare Freshdesk vs ServiceTitan

Canonical: https://www.getapp.co.nz/compare/10317/104311/freshdesk/vs/servicetitan

> Detailed comparison between Freshdesk and ServiceTitan. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | ServiceTitan |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 3448 | 335 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Dashboard
- Activity Tracking
- CRM
- Contact Management
- Customer Database
- Customer History
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Incident Management
- Mobile Access
- Monitoring
- Project Management
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics
- Routing
- Task Management
- Workflow Management

### ServiceTitan

- API
- Activity Dashboard
- Activity Tracking
- CRM
- Contact Management
- Customer Database
- Customer History
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Incident Management
- Mobile Access
- Monitoring
- Project Management
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics
- Routing
- Task Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.co.nz/software/10317/freshdesk)
- [View ServiceTitan Profile](https://www.getapp.co.nz/software/104311/servicetitan)
- [View Original Comparison](https://www.getapp.co.nz/compare/10317/104311/freshdesk/vs/servicetitan)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs ServiceTitan Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Freshdesk vs ServiceTitan. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/10317/104311/freshdesk/vs/servicetitan","about":[{"@id":"https://www.getapp.co.nz/software/10317/freshdesk#software"},{"@id":"https://www.getapp.co.nz/software/104311/servicetitan#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/10317/104311/freshdesk/vs/servicetitan#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.nz/compare/10317/104311/freshdesk/vs/servicetitan#webpage","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"inLanguage":"en-NZ"},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.co.nz/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3448,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"ServiceTitan","description":"ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond.\n\nServiceTitan helps track performance of technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. The software pinpoints areas of business that can be improved, including how to identify specific training for the staff. Track which marketing channels are driving phone calls to help them get the most return on their investment. ServiceTitan also supports tracking unsold estimates, ensuring they never leave any revenue on the table.\n\nServiceTitan critically supports technicians in the field using either Android or iOS tablets that allow them to view their assigned jobs. It provides full GPS support to get them to the job on time, automatic job status updates so they never have to estimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give their customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism.\n\nServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let users find inefficiencies and even create custom workflows. It also offers scheduled custom reports, and set alerts for cancelled jobs and unbooked calls.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6a5563fe-4ad3-4f38-a856-2f7af5f8e481.png","url":"https://www.getapp.co.nz/software/104311/servicetitan","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/104311/servicetitan#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":335,"ratingValue":4.3},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Software","position":2,"item":"/directory/257/knowledge-management/software","@type":"ListItem"},{"name":"Freshdesk vs ServiceTitan","position":3,"item":"https://www.getapp.co.nz/compare/10317/104311/freshdesk/vs/servicetitan","@type":"ListItem"}],"@id":"https://www.getapp.co.nz/compare/10317/104311/freshdesk/vs/servicetitan#breadcrumblist"}]}
</script>