Freshdesk vs ilos

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
VidGrid is an interactive video management software designed to help businesses record videos and improve participants' engagement through in-video questions, surveys, polls, and call-to-action. Administrators can monitor users' behavior and organize captured videos in multiple folders.
VidGrid is an interactive video management software designed to help businesses record videos and improve participants' engagement through in-video...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$50.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.5 /5
(3,268)

Ease of Use

4.5/5

Features

4.3/5

Customer Service

4.5/5

Value for Money

4.4/5

Overall rating

4.8 /5
(29)

Ease of Use

4.8/5

Features

4.5/5

Customer Service

4.7/5

Value for Money

4.7/5

Total features 116

  • API
  • Academic/Education
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Asynchronous Learning
  • Automated Routing
  • Automatic Call Distribution
  • Blended Learning
  • Built-in LMS
  • CRM
  • Call Centre Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Case Management
  • Cataloguing/Categorisation
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Content Creation
  • Content Management
  • Corporate/Business
  • Course Management
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Decision Support Software
  • Discussions/Forums
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Gamification
  • IT Asset Management
  • IVR/Voice Recognition
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Learning Paths/Tracks
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile Learning
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • On-Demand Recording
  • Online Forums
  • Performance Metrics
  • Predictive Analytics
  • Prioritisation
  • Problem Management
  • Project Management
  • Queue Management
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Tests/Assessments
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Training Administration
  • Training Companies
  • Video Editing
  • Video Management
  • Video Streaming
  • Video Support
  • Virtual Assistant
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 27

  • API
  • Academic/Education
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Asynchronous Learning
  • Automated Routing
  • Automatic Call Distribution
  • Blended Learning
  • Built-in LMS
  • CRM
  • Call Centre Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Case Management
  • Cataloguing/Categorisation
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Content Creation
  • Content Management
  • Corporate/Business
  • Course Management
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Decision Support Software
  • Discussions/Forums
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Gamification
  • IT Asset Management
  • IVR/Voice Recognition
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Learning Paths/Tracks
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile Learning
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • On-Demand Recording
  • Online Forums
  • Performance Metrics
  • Predictive Analytics
  • Prioritisation
  • Problem Management
  • Project Management
  • Queue Management
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Tests/Assessments
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Training Administration
  • Training Companies
  • Video Editing
  • Video Management
  • Video Streaming
  • Video Support
  • Virtual Assistant
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Adobe Commerce
  • Aircall
  • Ameyo
  • BILLIVING
  • Batchbook
  • BigCommerce
  • Box
  • CS-Cart Store Builder
  • Campaign Monitor by Marigold
  • Capsule
  • ChargeDesk
  • CollabSpot
  • Constant Contact
  • CustomerGauge
  • Dropbox Business
  • Easy Insight
  • Five9
  • FluentStream
  • FreshBooks
  • Freshdesk
  • Freshsales
  • FullContact
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Hangouts
  • Google Workspace
  • Harvest
  • HelpOnClick Help Desk Software
  • Highrise
  • HipChat
  • Hootsuite
  • HubSpot Marketing Hub
  • Hubstaff
  • Insightly
  • Jira
  • Keap
  • Klipfolio
  • LiveChat
  • Localize
  • LogMeIn Rescue
  • Mailchimp
  • Meta for Business
  • Microsoft Teams
  • Nimble
  • Olark
  • OneDrive
  • OneLogin
  • OneSky
  • Pipedrive
  • Pipeline CRM
  • Pipeliner CRM
  • Pivotal Tracker
  • ProProfs Knowledge Base
  • QuickBooks
  • QuickBooks Online Advanced
  • RingCentral Contact Center
  • SEOshop eCommerce
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Segment
  • Shopify
  • Slack
  • SnapEngage
  • Solve CRM
  • SugarCRM
  • SurveyMonkey
  • Talkdesk
  • Time Doctor
  • Transifex
  • Twitter/X
  • Userlike
  • WooCommerce
  • Woopra
  • WordPress
  • WorkflowMax
  • Xero
  • Zapier
  • Zoho CRM
  • Zoom
  • elevio
  • iContact
  • ilos
  • iorad
  • Adobe Commerce
  • Aircall
  • Ameyo
  • BILLIVING
  • Batchbook
  • BigCommerce
  • Box
  • CS-Cart Store Builder
  • Campaign Monitor by Marigold
  • Capsule
  • ChargeDesk
  • CollabSpot
  • Constant Contact
  • CustomerGauge
  • Dropbox Business
  • Easy Insight
  • Five9
  • FluentStream
  • FreshBooks
  • Freshdesk
  • Freshsales
  • FullContact
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Hangouts
  • Google Workspace
  • Harvest
  • HelpOnClick Help Desk Software
  • Highrise
  • HipChat
  • Hootsuite
  • HubSpot Marketing Hub
  • Hubstaff
  • Insightly
  • Jira
  • Keap
  • Klipfolio
  • LiveChat
  • Localize
  • LogMeIn Rescue
  • Mailchimp
  • Meta for Business
  • Microsoft Teams
  • Nimble
  • Olark
  • OneDrive
  • OneLogin
  • OneSky
  • Pipedrive
  • Pipeline CRM
  • Pipeliner CRM
  • Pivotal Tracker
  • ProProfs Knowledge Base
  • QuickBooks
  • QuickBooks Online Advanced
  • RingCentral Contact Center
  • SEOshop eCommerce
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Segment
  • Shopify
  • Slack
  • SnapEngage
  • Solve CRM
  • SugarCRM
  • SurveyMonkey
  • Talkdesk
  • Time Doctor
  • Transifex
  • Twitter/X
  • Userlike
  • WooCommerce
  • Woopra
  • WordPress
  • WorkflowMax
  • Xero
  • Zapier
  • Zoho CRM
  • Zoom
  • elevio
  • iContact
  • ilos
  • iorad