---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Freshdesk vs Gainsight CS. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Gainsight CS Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Gainsight CS](https://www.getapp.co.nz/compare/10317/101323/freshdesk/vs/gaininsight)

# Compare Freshdesk vs Gainsight CS

Canonical: https://www.getapp.co.nz/compare/10317/101323/freshdesk/vs/gaininsight

> Detailed comparison between Freshdesk and Gainsight CS. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Gainsight CS |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3408 | 48 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Dashboard
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customisable Branding
- Customisable Templates
- Engagement Tracking
- Feedback Management
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Wiki
- Workflow Management

### Gainsight CS

- API
- Activity Dashboard
- Collaboration Tools
- Communication Management
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customisable Branding
- Customisable Templates
- Engagement Tracking
- Feedback Management
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.co.nz/software/10317/freshdesk)
- [View Gainsight CS Profile](https://www.getapp.co.nz/software/101323/gaininsight)
- [View Original Comparison](https://www.getapp.co.nz/compare/10317/101323/freshdesk/vs/gaininsight)

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