---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Freshdesk vs SupportBee. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs SupportBee Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> SupportBee](https://www.getapp.co.nz/compare/10317/100641/freshdesk/vs/supportbee)

# Compare Freshdesk vs SupportBee

Canonical: https://www.getapp.co.nz/compare/10317/100641/freshdesk/vs/supportbee

> Detailed comparison between Freshdesk and SupportBee. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | SupportBee |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3487 | 34 |
| **Starting Price** | US$19.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Key features

### Freshdesk

- API
- Alerts/Escalation
- Alerts/Notifications
- Call Centre Management
- Collaboration Tools
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Database
- Customer Portal
- Customisable Branding
- Email Management
- Knowledge Base Management
- Macros/Templated Responses
- Mobile Access
- Queue Management
- Reporting/Analytics
- Support Ticket Management
- Tagging
- Third-Party Integrations
- Ticket Management

### SupportBee

- API
- Alerts/Escalation
- Alerts/Notifications
- Call Centre Management
- Collaboration Tools
- Customer Database
- Customer Portal
- Customisable Branding
- Email Management
- Knowledge Base Management
- Macros/Templated Responses
- Mobile Access
- Queue Management
- Reporting/Analytics
- Support Ticket Management
- Tagging
- Third-Party Integrations
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.getapp.co.nz/software/10317/freshdesk)
- [View SupportBee Profile](https://www.getapp.co.nz/software/100641/supportbee)
- [View Original Comparison](https://www.getapp.co.nz/compare/10317/100641/freshdesk/vs/supportbee)

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