---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Redmine vs OTRS. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Redmine vs OTRS Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Nonprofit Project Management Software](/directory/2875/project-management-software-for-nonprofits/software) > [Redmine \<span\>vs\</span\> OTRS](https://www.getapp.co.nz/compare/10272/102025/redmine/vs/otrs)

# Compare Redmine vs OTRS

Canonical: https://www.getapp.co.nz/compare/10272/102025/redmine/vs/otrs

> Detailed comparison between Redmine and OTRS. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Redmine | OTRS |
| **Overall rating** | 4.1/5 | 4.4/5 |
| **Total Reviews** | 177 | 96 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | - | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | FAQs/Forum, Knowledge Base | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Redmine

- Customizable Fields
- For IT Project Management
- Issue Management
- Issue Tracking
- Milestone Tracking
- Prioritisation
- Project Planning
- Reporting & Statistics
- Requirements Management
- Status Tracking
- Task Management
- Task Progress Tracking

### OTRS

- Asset Tracking
- Configurable Workflow
- Customisable Templates
- Customizable Fields
- Help Desk Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Prioritisation
- Real-Time Data
- Reporting & Statistics
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Task Progress Tracking

## Links

- [View Redmine Profile](https://www.getapp.co.nz/software/10272/redmine)
- [View OTRS Profile](https://www.getapp.co.nz/software/102025/otrs)
- [View Original Comparison](https://www.getapp.co.nz/compare/10272/102025/redmine/vs/otrs)

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