---
description: Our free tool can help you get a quick and detailed side-by-side comparison for osTicket vs HappyFox Help Desk. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: osTicket vs HappyFox Help Desk Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [osTicket \<span\>vs\</span\> HappyFox Help Desk](https://www.getapp.co.nz/compare/10260/90516/osticket/vs/happyfox)

# Compare osTicket vs HappyFox Help Desk

Canonical: https://www.getapp.co.nz/compare/10260/90516/osticket/vs/happyfox

> Detailed comparison between osTicket and HappyFox Help Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | HappyFox Help Desk |
| **Overall rating** | 4.3/5 | 4.6/5 |
| **Total Reviews** | 76 | 92 |
| **Starting Price** | US$12.00 | US$24.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### osTicket

- Automated Responses
- Automated Routing
- Customisable Forms
- Customizable Fields
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

### HappyFox Help Desk

- Asset Tracking
- Automated Responses
- Automated Routing
- Customer Complaint Tracking
- Customisable Forms
- Customizable Fields
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Macros/Templated Responses
- Sales Activity Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management
- Transfers/Routing

## Links

- [View osTicket Profile](https://www.getapp.co.nz/software/10260/osticket)
- [View HappyFox Help Desk Profile](https://www.getapp.co.nz/software/90516/happyfox)
- [View Original Comparison](https://www.getapp.co.nz/compare/10260/90516/osticket/vs/happyfox)

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