---
description: Our free tool can help you get a quick and detailed side-by-side comparison for osTicket vs Agile CRM. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: osTicket vs Agile CRM Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [osTicket \<span\>vs\</span\> Agile CRM](https://www.getapp.co.nz/compare/10260/102073/osticket/vs/agile-crm)

# Compare osTicket vs Agile CRM

Canonical: https://www.getapp.co.nz/compare/10260/102073/osticket/vs/agile-crm

> Detailed comparison between osTicket and Agile CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | osTicket | Agile CRM |
| **Overall rating** | 4.3/5 | 4.1/5 |
| **Total Reviews** | 76 | 524 |
| **Starting Price** | US$12.00 | US$8.99 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### osTicket

- Automated Routing
- Customisable Forms
- Customizable Fields
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

### Agile CRM

- Automated Routing
- Channel Management
- Computer Telephony Integration
- Customisable Forms
- Customizable Fields
- Dashboard
- Email Monitoring
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Product Catalog
- Sales Activity Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Task Tagging
- Templates
- Ticket Management

## Links

- [View osTicket Profile](https://www.getapp.co.nz/software/10260/osticket)
- [View Agile CRM Profile](https://www.getapp.co.nz/software/102073/agile-crm)
- [View Original Comparison](https://www.getapp.co.nz/compare/10260/102073/osticket/vs/agile-crm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"osTicket vs Agile CRM Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for osTicket vs Agile CRM. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/10260/102073/osticket/vs/agile-crm","about":[{"@id":"https://www.getapp.co.nz/software/10260/osticket#software"},{"@id":"https://www.getapp.co.nz/software/102073/agile-crm#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/10260/102073/osticket/vs/agile-crm#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/10260/102073/osticket/vs/agile-crm#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"publisher":{"@id":"https://www.getapp.co.nz/#organization"},"inLanguage":"en-NZ"},{"name":"osTicket","description":"osTicket offers a free open-source ticket management and customer support solution for companies of all sizes, particularly small and medium businesses. The software can be used to collect tickets and assign custom fields to each ticket, creating a list of data associated with each ticket that can be shared on the knowledgebase for clients. Users can create auto-response templates for incoming email tickets and rich text HTML, allowing them to add your logo, images and videos to tickets.\n\nThe ticket filter tool provided by osTicket allows businesses to define routing rules for tickets so that tickets are sent to the correct person or department. Tickets can also be reassigned if they have not been received by the right person, and notes of all actions are logged in the ticket thread. Users can define automatic actions for each ticket, such a canned response. The ticketing software helps further streamline operations by avoiding agent collision using the ticket locking tool. Further features include an autoresponder, customer portal and dashboard reports.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7450e05a-cdca-4414-a7d9-082460f8c738.png","url":"https://www.getapp.co.nz/software/10260/osticket","@id":"https://www.getapp.co.nz/software/10260/osticket#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":76},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"name":"Agile CRM","description":"Agile CRM is an all-in-one platform with dedicated sales, marketing and service features. \n\nAll-in-one: automates sales, marketing, and service into a single, unified platform to avoid data leaks and enable consistent messaging.\nAffordable: Modern features and integrations, easy implementation, and great support at an affordable price for small and growing businesses.\nCloud-based SaaS service that is mobile-ready, fast, and simple to use.\n\nAgile delivers a turnkey, easy-to-use solution to overcome the inefficiencies and technical challenges in seamlessly integrating sales, marketing, and service efforts, and includes integrations with over 60 leading third-party applications.\nAgile CRM centralizes real-time customer data, making it readily accessible and actionable across all teams. \nFull telephony integration alongside marketing support for sending email newsletters, social campaigns and SMS texts. Agile CRM automates web engagement with customer-conscious messages, popups, offers, surveys and signup forms.\n\nAgile CRM has rich analytics and reporting features for monitoring business performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0ee379d5-94f9-4dd7-a56e-9ceabf50aea9.png","url":"https://www.getapp.co.nz/software/102073/agile-crm","@id":"https://www.getapp.co.nz/software/102073/agile-crm#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":524},"offers":{"price":"8.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.nz/compare/10260/102073/osticket/vs/agile-crm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/292/it-service-management-itsm/software","@type":"ListItem"},{"name":"osTicket vs Agile CRM","position":3,"item":"https://www.getapp.co.nz/compare/10260/102073/osticket/vs/agile-crm","@type":"ListItem"}]}]}
</script>