---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Atera vs BOSSDesk. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Atera vs BOSSDesk Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [MSP Software](/directory/645/managed-service-providers-msp/software) > [Atera \<span\>vs\</span\> BOSSDesk](https://www.getapp.co.nz/compare/102017/120371/atera/vs/boss-solutions-suite)

# Compare Atera vs BOSSDesk

Canonical: https://www.getapp.co.nz/compare/102017/120371/atera/vs/boss-solutions-suite

> Detailed comparison between Atera and BOSSDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Atera | BOSSDesk |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 448 | 140 |
| **Starting Price** | US$129.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Atera

- API
- Activity Tracking
- Asset Tracking
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Event Logs
- Help Desk Management
- IT Asset Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Remote Access & Monitoring
- SSL Security
- Service History
- Support Ticket Management
- Surveys & Feedback

### BOSSDesk

- API
- Activity Tracking
- Asset Tracking
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Event Logs
- Help Desk Management
- IT Asset Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Remote Access & Monitoring
- SSL Security
- Service History
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Atera Profile](https://www.getapp.co.nz/software/102017/atera)
- [View BOSSDesk Profile](https://www.getapp.co.nz/software/120371/boss-solutions-suite)
- [View Original Comparison](https://www.getapp.co.nz/compare/102017/120371/atera/vs/boss-solutions-suite)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Atera vs BOSSDesk Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Atera vs BOSSDesk. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/102017/120371/atera/vs/boss-solutions-suite","about":[{"@id":"https://www.getapp.co.nz/software/102017/atera#software"},{"@id":"https://www.getapp.co.nz/software/120371/boss-solutions-suite#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/102017/120371/atera/vs/boss-solutions-suite#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/102017/120371/atera/vs/boss-solutions-suite#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"publisher":{"@id":"https://www.getapp.co.nz/#organization"},"inLanguage":"en-NZ"},{"name":"Atera","description":"Atera is an AI-enabled software that assists with IT management, remote monitoring and management (RMM), helpdesk, ticketing, and automation. Designed to streamline and scale operations, Atera enables IT teams to slash SLA times, efficiently manage and protect infrastructure, improve service quality, and drive organizational growth. With patch management, reporting and analytics, real-time diagnostics, and more, Atera supports seamless operations across the enterprise.\n\nAtera offers various capabilities including seamless onboarding so users can get started in minutes. It provides a fixed cost for unlimited devices, allowing businesses to scale their IT operations without increasing their bottom line. Atera includes proactive IT management capabilities to address potential issues before they turn into problems. It supports dozens of integrations with software such as Bitdefender, Acronis, Axcient, Ironscales, and more. Users can benefit from remote monitoring and management from anywhere, as well as professional service automation. They can start sessions directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect. It also offers powerful analytic capabilities and a dynamic mobile app.\n\nAtera offers an AI Copilot, which can troubleshoot IT issues using real-time device diagnostics and AI-recommended actions. It can summarize tickets instantly to speed up troubleshooting and generate responses while allowing users to select the tone of voice. The AI Copilot provides proven AI solutions based on device diagnostics and ticket history and can generate knowledge base articles directly from ticket resolutions. Users can easily create custom and context-specific scripts in just seconds, insert a description and receive tailored OID recommendations, and convert their words into precise terminal commands instantly. It can also communicate with users in writing or voice.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4ce24643-6687-48ed-893d-8ee071f58492.png","url":"https://www.getapp.co.nz/software/102017/atera","@id":"https://www.getapp.co.nz/software/102017/atera#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":448},"offers":{"price":"129","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"name":"BOSSDesk","description":"With rapidly increasing service requests, is\nyour company maximizing its investment in\nyour service management solution? Are your\ncustomers and employees able to use the system\neasily... or do they get frustrated and give up?\n\nBOSSDesk is an integrated Help Desk Ticketing System\nwith Asset Management available on premise or in the cloud enabling your team to process service requests\nefficiently and expeditiously. The result? You\nprovide an exceptional employee and customer\nexperience.\n\nBOSSDesk is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise.  It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.\nMajor capabilities include advanced Incident, Problem &amp; Change Management that provides Help/Service Desk functionality, complete Asset Management capability, and a Service Catalog that provides full flexibility in creating customs forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e92bb600-136d-4f34-81d0-16b82a818987.png","url":"https://www.getapp.co.nz/software/120371/boss-solutions-suite","@id":"https://www.getapp.co.nz/software/120371/boss-solutions-suite#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":140},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.nz/compare/102017/120371/atera/vs/boss-solutions-suite#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"MSP Software","position":2,"item":"/directory/645/managed-service-providers-msp/software","@type":"ListItem"},{"name":"Atera vs BOSSDesk","position":3,"item":"https://www.getapp.co.nz/compare/102017/120371/atera/vs/boss-solutions-suite","@type":"ListItem"}]}]}
</script>