---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Hotjar vs Maze. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Hotjar vs Maze Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Retention Software](/directory/3876/customer-retention/software) > [Hotjar \<span\>vs\</span\> Maze](https://www.getapp.co.nz/compare/101789/2044963/hotjar/vs/maze)

# Compare Hotjar vs Maze

Canonical: https://www.getapp.co.nz/compare/101789/2044963/hotjar/vs/maze

> Detailed comparison between Hotjar and Maze. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Hotjar | Maze |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 539 | 10 |
| **Starting Price** | US$39.00 | US$75.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Hotjar

- API
- Commenting/Notes
- Customer Segmentation
- Customisable Reports
- Engagement Tracking
- For Mobile
- For Websites
- Heatmaps
- Performance Metrics
- Prototype Creation
- Real-Time Analytics
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On
- Survey/Poll Management
- Surveys & Feedback
- Usability Testing
- User Journeys
- Video recording/Transcriptions
- Visual Analytics

### Maze

- API
- Commenting/Notes
- Customer Segmentation
- Customisable Reports
- Engagement Tracking
- For Mobile
- For Websites
- Heatmaps
- Performance Metrics
- Prototype Creation
- Real-Time Analytics
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On
- Survey/Poll Management
- Surveys & Feedback
- Usability Testing
- User Journeys
- Video recording/Transcriptions
- Visual Analytics

## Links

- [View Hotjar Profile](https://www.getapp.co.nz/software/101789/hotjar)
- [View Maze Profile](https://www.getapp.co.nz/software/2044963/maze)
- [View Original Comparison](https://www.getapp.co.nz/compare/101789/2044963/hotjar/vs/maze)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Hotjar vs Maze Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Hotjar vs Maze. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/101789/2044963/hotjar/vs/maze","about":[{"@id":"https://www.getapp.co.nz/software/101789/hotjar#software"},{"@id":"https://www.getapp.co.nz/software/2044963/maze#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/101789/2044963/hotjar/vs/maze#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.nz/compare/101789/2044963/hotjar/vs/maze#webpage","isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.getapp.co.nz/#organization"}},{"name":"Hotjar","description":"Hotjar is a comprehensive behavior analytics platform that provides website owners with detailed insights into user behavior and interaction patterns. The platform combines multiple analytical tools into a unified system, allowing businesses to observe real user sessions through recordings and heatmaps that visualize where visitors click, move, and spend time on web pages. These visualization tools help identify which page elements drive conversions and which areas users ignore, enabling data-driven optimization decisions without relying on assumptions.\n\nThe platform extends beyond passive observation by incorporating active feedback collection mechanisms. Through customizable surveys and feedback widgets, organizations can gather direct input from users about their experiences, preferences, and pain points while navigating the website. This combination of observational data and user-provided feedback creates a holistic understanding of the customer journey, highlighting friction points and opportunities for improvement. Hotjar also offers interview functionality for conducting one-on-one sessions with users to test prototypes, validate hypotheses, and refine designs based on real user interactions.\n\nHotjar integrates with popular analytics and marketing tools including Google Analytics, Unbounce, and Zapier, allowing teams to connect behavioral insights with other data sources for comprehensive analysis. The platform includes additional analytical capabilities such as funnels for tracking user paths, dashboards for centralized data visualization, and trend analysis for monitoring changes in user behavior over time. These features support various team functions across organizations, providing specialized insights for marketing teams optimizing campaigns, product managers making roadmap decisions, designers refining user experiences, and researchers conducting usability studies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3967b1d0-003d-48ea-b373-3cea342d9d3b.png","url":"https://www.getapp.co.nz/software/101789/hotjar","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/101789/hotjar#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":539},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Maze","description":"Maze is the continuous product discovery platform for user-centric product teams. \n\nMaze empowers product teams to continuously collect and action user insights across the entire product development cycle. Create and send usability tests in a few clicks. \n\nGet closer to your users, capture real insights as they happen, and build better products faster with Maze.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/535affd8-4563-4cf4-9dda-c890a71435a0.png","url":"https://www.getapp.co.nz/software/2044963/maze","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/2044963/maze#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":10},"offers":{"price":"75","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Retention Software","position":2,"item":"/directory/3876/customer-retention/software","@type":"ListItem"},{"name":"Hotjar vs Maze","position":3,"item":"https://www.getapp.co.nz/compare/101789/2044963/hotjar/vs/maze","@type":"ListItem"}],"@id":"https://www.getapp.co.nz/compare/101789/2044963/hotjar/vs/maze#breadcrumblist"}]}
</script>