---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Hotjar vs UserTesting. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Hotjar vs UserTesting Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Retention Software](/directory/3876/customer-retention/software) > [Hotjar \<span\>vs\</span\> UserTesting](https://www.getapp.co.nz/compare/101789/1985015/hotjar/vs/usertesting)

# Compare Hotjar vs UserTesting

Canonical: https://www.getapp.co.nz/compare/101789/1985015/hotjar/vs/usertesting

> Detailed comparison between Hotjar and UserTesting. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hotjar | UserTesting |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 539 | 130 |
| **Starting Price** | US$39.00 | US$250.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Hotjar

- A/B Testing
- Audience Targeting
- Collaboration Tools
- Communication Management
- Customer Segmentation
- Customisable Forms
- Dashboard
- Email Reminders
- Engagement Tracking
- Feedback Management
- For Mobile
- For Websites
- Multi-Channel Data Collection
- Performance Metrics
- Prototype Creation
- Real-Time Analytics
- Reporting/Analytics
- Surveys & Feedback
- Video Support
- Visual Analytics

### UserTesting

- A/B Testing
- Audience Targeting
- Collaboration Tools
- Communication Management
- Customer Segmentation
- Customisable Forms
- Dashboard
- Email Reminders
- Engagement Tracking
- Feedback Management
- For Mobile
- For Websites
- Multi-Channel Data Collection
- Performance Metrics
- Prototype Creation
- Real-Time Analytics
- Reporting/Analytics
- Surveys & Feedback
- Video Support
- Visual Analytics

## Links

- [View Hotjar Profile](https://www.getapp.co.nz/software/101789/hotjar)
- [View UserTesting Profile](https://www.getapp.co.nz/software/1985015/usertesting)
- [View Original Comparison](https://www.getapp.co.nz/compare/101789/1985015/hotjar/vs/usertesting)

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