Issuetrak vs HelpSpace
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Overview
Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard!
Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation,...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels.
HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$27.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$25.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.4/ 5Customer Service
4.7/ 5Value for Money
4.6/ 5Ease of Use
4.9/ 5Features
4.5/ 5Customer Service
4.9/ 5Value for Money
5.0/ 5Features
Total features 166
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Backlog Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Management
- Bug Tracking
- Bug/Issue Capture
- Call Centre Management
- Canned Responses
- Case Management
- Catalog Management
- Categorisation/Grouping
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Commercial Properties
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Library
- Content Management
- Content Publishing Options
- Content Sharing
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Service Analytics
- Customer Support
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualisation
- Deadline Management
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- File Management
- Fixed Asset Management
- For Nonprofits
- For Schools
- For Small Businesses
- Forms Management
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Control
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- Learning Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Materials Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multimedia Support
- Multiple Projects
- Notes Management
- Parts Management
- Performance Metrics
- Planning Tools
- Post Management
- Post Scheduling
- Pre-built Templates
- Preventive Maintenance
- Preview Functionality
- Prioritisation
- Problem Management
- Procurement Management
- Productivity Analysis
- Productivity Tools
- Progress Tracking
- Project Management
- Project Planning
- Project Tracking
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requisition Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Status Tracking
- Sub-Task Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- To-Do List
- Training Management
- User Management
- Vendor Management
- WYSIWYG Editor
- Website Hosting
- Website Integration
- Widgets
- Work Order Management
- Workflow Management
Total features 96
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Backlog Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Management
- Bug Tracking
- Bug/Issue Capture
- Call Centre Management
- Canned Responses
- Case Management
- Catalog Management
- Categorisation/Grouping
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Commercial Properties
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Library
- Content Management
- Content Publishing Options
- Content Sharing
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Service Analytics
- Customer Support
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualisation
- Deadline Management
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- File Management
- Fixed Asset Management
- For Nonprofits
- For Schools
- For Small Businesses
- Forms Management
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Control
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- Learning Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Materials Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multimedia Support
- Multiple Projects
- Notes Management
- Parts Management
- Performance Metrics
- Planning Tools
- Post Management
- Post Scheduling
- Pre-built Templates
- Preventive Maintenance
- Preview Functionality
- Prioritisation
- Problem Management
- Procurement Management
- Productivity Analysis
- Productivity Tools
- Progress Tracking
- Project Management
- Project Planning
- Project Tracking
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requisition Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Status Tracking
- Sub-Task Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- To-Do List
- Training Management
- User Management
- Vendor Management
- WYSIWYG Editor
- Website Hosting
- Website Integration
- Widgets
- Work Order Management
- Workflow Management
Integrations
- Azure Active Directory
- Google Analytics 360
- Microsoft 365
- Microsoft Azure
- Microsoft Power BI
- Okta
- Shopify
- Slack
- SwaggerHub
- Webhook Relay
- Zapier
- Azure Active Directory
- Google Analytics 360
- Microsoft 365
- Microsoft Azure
- Microsoft Power BI
- Okta
- Shopify
- Slack
- SwaggerHub
- Webhook Relay
- Zapier
