---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Nicereply vs Zonka Feedback. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Nicereply vs Zonka Feedback Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Survey Software](/directory/234/survey/software) > [Nicereply \<span\>vs\</span\> Zonka Feedback](https://www.getapp.co.nz/compare/10139/109079/nicereply-com/vs/zonka-feedback)

# Compare Nicereply vs Zonka Feedback

Canonical: https://www.getapp.co.nz/compare/10139/109079/nicereply-com/vs/zonka-feedback

> Detailed comparison between Nicereply and Zonka Feedback. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Nicereply | Zonka Feedback |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 283 | 68 |
| **Starting Price** | US$59.00 | US$199.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Nicereply

- API
- Commenting/Notes
- Customisable Branding
- Customisable Templates
- Dashboard
- Data Analysis Tools
- Mobile Survey
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Performance Metrics
- Predictive Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- URL Customisation

### Zonka Feedback

- API
- Commenting/Notes
- Customisable Branding
- Customisable Templates
- Dashboard
- Data Analysis Tools
- Mobile Survey
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Performance Metrics
- Predictive Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- URL Customisation

## Links

- [View Nicereply Profile](https://www.getapp.co.nz/software/10139/nicereply-com)
- [View Zonka Feedback Profile](https://www.getapp.co.nz/software/109079/zonka-feedback)
- [View Original Comparison](https://www.getapp.co.nz/compare/10139/109079/nicereply-com/vs/zonka-feedback)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Nicereply vs Zonka Feedback Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Nicereply vs Zonka Feedback. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/10139/109079/nicereply-com/vs/zonka-feedback","about":[{"@id":"https://www.getapp.co.nz/software/10139/nicereply-com#software"},{"@id":"https://www.getapp.co.nz/software/109079/zonka-feedback#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/10139/109079/nicereply-com/vs/zonka-feedback#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/10139/109079/nicereply-com/vs/zonka-feedback#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"publisher":{"@id":"https://www.getapp.co.nz/#organization"},"inLanguage":"en-NZ"},{"name":"Nicereply","description":"Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES &amp; NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.\n\nNicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. \n\n- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide\n- Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing.\n- Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.\n- Use survey link URLs &amp; turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience.\n- Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website &amp; software's usability.\n- Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails.\n- Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more.\n- See your data in your CRM software and set automation based on the scores &amp; feedback.\n- Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics.\n- See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard.\n- Recognize your best agents with leaderboards and drill-downs stats per team and agent.\n- Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel.\n- Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered.\n- There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b1b8b476-f543-469e-9170-2da7472d48ae.png","url":"https://www.getapp.co.nz/software/10139/nicereply-com","@id":"https://www.getapp.co.nz/software/10139/nicereply-com#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":283},"offers":{"price":"59","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Zonka Feedback","description":"Zonka Feedback is an AI-powered Customer Feedback &amp; Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth.\n\nWith powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.\n\nIts AI Feedback Intelligence engine goes beyond metrics—delivering real-time insights using thematic analysis, sentiment detection, impact scoring, and entity recognition. With Ask AI, teams can chat with their data and uncover critical trends instantly.\n\nZonka Feedback also simplifies feedback management with a centralized inbox, automated case management, and reputation tools to monitor and respond to reviews. Real-time alerts and intelligent routing ensure that the right team acts at the right time—helping prevent churn, retain customers, and build long-term loyalty.\n\nWhether you’re a digital-first brand or a multi-location enterprise, Zonka Feedback empowers you to understand what your customers are saying, why it matters, and how to act on it—every day, at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/de862204-6774-42aa-99e8-8b162b4b2970.png","url":"https://www.getapp.co.nz/software/109079/zonka-feedback","@id":"https://www.getapp.co.nz/software/109079/zonka-feedback#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":68},"offers":{"price":"199","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.nz/compare/10139/109079/nicereply-com/vs/zonka-feedback#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Survey Software","position":2,"item":"/directory/234/survey/software","@type":"ListItem"},{"name":"Nicereply vs Zonka Feedback","position":3,"item":"https://www.getapp.co.nz/compare/10139/109079/nicereply-com/vs/zonka-feedback","@type":"ListItem"}]}]}
</script>
