---
description: Our free tool can help you get a quick and detailed side-by-side comparison for InvGate Service Management vs SMART Service Desk. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: InvGate Service Management vs SMART Service Desk Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [IT Management Software](/directory/771/it-management/software) > [InvGate Service Management \<span\>vs\</span\> SMART Service Desk](https://www.getapp.co.nz/compare/101213/2050635/service-desk/vs/smart-service-desk)

# Compare InvGate Service Management vs SMART Service Desk

Canonical: https://www.getapp.co.nz/compare/101213/2050635/service-desk/vs/smart-service-desk

> Detailed comparison between InvGate Service Management and SMART Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | InvGate Service Management | SMART Service Desk |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 108 | 31 |
| **Starting Price** | US$17.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### InvGate Service Management

- API
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Availability Management
- Change Management
- Configuration Management
- Contract/License Management
- Customer Complaint Tracking
- Customisable Branding
- Incident Management
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Problem Management
- Project Management
- Release Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### SMART Service Desk

- API
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Availability Management
- Change Management
- Configuration Management
- Contract/License Management
- Customisable Branding
- Incident Management
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Problem Management
- Project Management
- Release Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View InvGate Service Management Profile](https://www.getapp.co.nz/software/101213/service-desk)
- [View SMART Service Desk Profile](https://www.getapp.co.nz/software/2050635/smart-service-desk)
- [View Original Comparison](https://www.getapp.co.nz/compare/101213/2050635/service-desk/vs/smart-service-desk)

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