---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Zoho Desk vs Crisp. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoho Desk vs Crisp Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/3834/contact-center-quality-assurance/software) > [Zoho Desk \<span\>vs\</span\> Crisp](https://www.getapp.co.nz/compare/10036/111347/zoho-desk/vs/crisp)

# Compare Zoho Desk vs Crisp

Canonical: https://www.getapp.co.nz/compare/10036/111347/zoho-desk/vs/crisp

> Detailed comparison between Zoho Desk and Crisp. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Crisp |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 2215 | 148 |
| **Starting Price** | US$20.00 | US$45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Zoho Desk

- API
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Engagement
- Customer Service Analytics
- Customisable Branding
- Email Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Crisp

- API
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Engagement
- Customer Service Analytics
- Customisable Branding
- Email Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Zoho Desk Profile](https://www.getapp.co.nz/software/10036/zoho-desk)
- [View Crisp Profile](https://www.getapp.co.nz/software/111347/crisp)
- [View Original Comparison](https://www.getapp.co.nz/compare/10036/111347/zoho-desk/vs/crisp)

-----

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