---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Zoho Desk vs Freshchat. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoho Desk vs Freshchat Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [Zoho Desk \<span\>vs\</span\> Freshchat](https://www.getapp.co.nz/compare/10036/106095/zoho-desk/vs/freshchat)

# Compare Zoho Desk vs Freshchat

Canonical: https://www.getapp.co.nz/compare/10036/106095/zoho-desk/vs/freshchat

> Detailed comparison between Zoho Desk and Freshchat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Freshchat |
| **Overall rating** | 4.5/5 | 4.2/5 |
| **Total Reviews** | 2215 | 152 |
| **Starting Price** | US$20.00 | ₹1,799.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Zoho Desk

- API
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customer History
- Customisable Branding
- Customisable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Freshchat

- API
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customer History
- Customisable Branding
- Customisable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Zoho Desk Profile](https://www.getapp.co.nz/software/10036/zoho-desk)
- [View Freshchat Profile](https://www.getapp.co.nz/software/106095/freshchat)
- [View Original Comparison](https://www.getapp.co.nz/compare/10036/106095/zoho-desk/vs/freshchat)

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