---
description: Our free tool can help you get a quick and detailed side-by-side comparison for ProProfs Chat vs INSIDE. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ProProfs Chat vs INSIDE Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [ProProfs Chat \<span\>vs\</span\> INSIDE](https://www.getapp.co.nz/compare/10018/111117/proprofs-chat/vs/inside)

# Compare ProProfs Chat vs INSIDE

Canonical: https://www.getapp.co.nz/compare/10018/111117/proprofs-chat/vs/inside

> Detailed comparison between ProProfs Chat and INSIDE. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ProProfs Chat | INSIDE |
| **Overall rating** | 4.8/5 | 4.6/5 |
| **Total Reviews** | 53 | 41 |
| **Starting Price** | - | US$120.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Key features

### ProProfs Chat

- API
- Access Controls/Permissions
- CRM
- Canned Responses
- Customisable Branding
- Dashboard
- Email Management
- File Sharing
- Geotargeting
- Lead Capture
- Live Chat
- Mobile Access
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### INSIDE

- API
- Access Controls/Permissions
- CRM
- Canned Responses
- Customisable Branding
- Dashboard
- Email Management
- File Sharing
- Geotargeting
- Lead Capture
- Live Chat
- Mobile Access
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View ProProfs Chat Profile](https://www.getapp.co.nz/software/10018/proprofs-chat)
- [View INSIDE Profile](https://www.getapp.co.nz/software/111117/inside)
- [View Original Comparison](https://www.getapp.co.nz/compare/10018/111117/proprofs-chat/vs/inside)

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