---
description: Our free tool can help you get a quick and detailed side-by-side comparison for ProProfs Knowledge Base vs Guru. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ProProfs Knowledge Base vs Guru Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/257/knowledge-management/software) > [ProProfs Knowledge Base \<span\>vs\</span\> Guru](https://www.getapp.co.nz/compare/100156/123167/proprofs-knowledge-base/vs/guru)

# Compare ProProfs Knowledge Base vs Guru

Canonical: https://www.getapp.co.nz/compare/100156/123167/proprofs-knowledge-base/vs/guru

> Detailed comparison between ProProfs Knowledge Base and Guru. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ProProfs Knowledge Base | Guru |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 29 | 640 |
| **Starting Price** | US$79.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### ProProfs Knowledge Base

- API
- Activity Tracking
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Pre-built Templates
- Real-Time Analytics
- Real-Time Reporting
- SSL Security
- Search/Filter
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Wiki
- Workflow Management

### Guru

- API
- Activity Tracking
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Pre-built Templates
- Real-Time Analytics
- Real-Time Reporting
- SSL Security
- Search/Filter
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Wiki
- Workflow Management

## Links

- [View ProProfs Knowledge Base Profile](https://www.getapp.co.nz/software/100156/proprofs-knowledge-base)
- [View Guru Profile](https://www.getapp.co.nz/software/123167/guru)
- [View Original Comparison](https://www.getapp.co.nz/compare/100156/123167/proprofs-knowledge-base/vs/guru)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"ProProfs Knowledge Base vs Guru Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for ProProfs Knowledge Base vs Guru. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/100156/123167/proprofs-knowledge-base/vs/guru","about":[{"@id":"https://www.getapp.co.nz/software/100156/proprofs-knowledge-base#software"},{"@id":"https://www.getapp.co.nz/software/123167/guru#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/100156/123167/proprofs-knowledge-base/vs/guru#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/100156/123167/proprofs-knowledge-base/vs/guru#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.getapp.co.nz/#website"}},{"name":"ProProfs Knowledge Base","description":"ProProfs Knowledge Base is a simple tool that can boost your customer support, knowledge management, and team collaboration efforts. Designed for both large and small businesses, the tool can be set up quickly by users of all skill levels. \n\nThe software scores high on versatility and can be used to create a variety of self-service platforms like a knowledge base, help centers, manuals, wikis, documentation, and FAQs. You can have full control over the accessibility of your knowledge base - keep it open for public view or keep it private by enabling Single Sign-On and password controls. \n\nThe tool’s online editor is equipped with a wide array of formatting and styling options, making the content authoring process extremely easy. You can change the fonts, themes, and colors, and even add images and videos to articles in just a few clicks. \n\nWant to build a knowledge base that’s fully aligned with your company’s branding? Remove “Powered by ProProfs” and add your brand’s name and logo. Furthermore, you can even change the layout of the knowledge base with CSS and set up a custom domain to give it a unique identity. \n\nIts powerful user management system allows you to set granular roles and permissions for users and enable them to work in sync with each other without missing a beat. When it comes to performance analysis, the tool has extraordinary reporting capabilities. These reports are quite detailed and offer a holistic picture of your knowledge base performance. \n\nOther notable features of ProProfs Knowledge Base include its robust external integrations, workflow approval system, and SEO capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e0326785-cb73-4a4b-84b0-97a6217de17c.png","url":"https://www.getapp.co.nz/software/100156/proprofs-knowledge-base","@id":"https://www.getapp.co.nz/software/100156/proprofs-knowledge-base#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":29,"ratingValue":4.7},"offers":{"price":"79","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"name":"Guru","description":"Guru is a cloud-based governed knowledge platform that structures, verifies, and continuously improves organizational knowledge for mid-size to enterprise teams. It centralizes documentation, internal wikis, and process knowledge into a single verified source of truth, with built-in expert verification workflows that flag outdated content and route it to designated owners for review. AI-assisted search surfaces relevant knowledge directly within existing workflows, reducing the need to switch between tools or chase down subject matter experts.\n\nThe platform integrates with widely used workplace tools including Slack, Microsoft Teams, Google Chrome, and various CRM and support platforms, delivering verified answers in context without requiring users to leave their current application. Administrators can configure role-based permissions, knowledge collections, and verification schedules to match organizational structure and compliance requirements. Analytics dashboards surface knowledge gaps, usage patterns, and content health metrics, giving knowledge managers actionable data to prioritize updates.\n\nGuru supports use cases across customer support, sales enablement, HR, and IT teams, providing each function with tailored knowledge collections while maintaining a unified governance layer. The platform scales from departmental deployments to organization-wide knowledge programs, with SSO, audit logs, and enterprise-grade security controls available for larger organizations.","image":"https://images.g2crowd.com/display-layer-screenshots/12139/128d7ebd0bf2dd7deec6e6571bb7724b9db3d50bcae02727a05e5323e073d214.avif","url":"https://www.getapp.co.nz/software/123167/guru","@id":"https://www.getapp.co.nz/software/123167/guru#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":640,"ratingValue":4.8},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.co.nz/compare/100156/123167/proprofs-knowledge-base/vs/guru#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Software","position":2,"item":"/directory/257/knowledge-management/software","@type":"ListItem"},{"name":"ProProfs Knowledge Base vs Guru","position":3,"item":"https://www.getapp.co.nz/compare/100156/123167/proprofs-knowledge-base/vs/guru","@type":"ListItem"}]}]}
</script>