Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Forum |
Forum
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
US$0.01/month
|
|
| Free |
Free
|
| One Time License |
One Time License
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| API |
API
|
| Action Planning |
Action Planning
|
| Ad hoc Reporting |
Ad hoc Reporting
|
| Audit Trail |
Audit Trail
|
| Auditing |
Auditing
|
| Automated Scheduling |
Automated Scheduling
|
| Automatic Lead Distribution |
Automatic Lead Distribution
|
| CRM Integration |
CRM Integration
|
| Call Centre Management |
Call Centre Management
|
| Case Management |
Case Management
|
| Chat |
Chat
|
| Client Portal |
Client Portal
|
| Collaboration Tools |
Collaboration Tools
|
| Collaborative Workspace |
Collaborative Workspace
|
| Customer Complaint Tracking |
Customer Complaint Tracking
|
| Customer Service Analytics |
Customer Service Analytics
|
| Customisable Templates |
Customisable Templates
|
| Document Management |
Document Management
|
| Email Integration |
Email Integration
|
| Email Templates |
Email Templates
|
| Engagement Analytics |
Engagement Analytics
|
| Feedback Management |
Feedback Management
|
| Help Desk Management |
Help Desk Management
|
| Instant Messaging |
Instant Messaging
|
| Issue Tracking |
Issue Tracking
|
| Mobile Integration |
Mobile Integration
|
| Multi-Channel Management |
Multi-Channel Management
|
| Multi-Company |
Multi-Company
|
| Multi-Language |
Multi-Language
|
| Performance Management |
Performance Management
|
| Prioritising |
Prioritising
|
| Reminders |
Reminders
|
| Rules-Based Workflow |
Rules-Based Workflow
|
| Self Service Portal |
Self Service Portal
|
| Social Media Integration |
Social Media Integration
|
| Support Ticket Management |
Support Ticket Management
|
| Support Ticket Tracking |
Support Ticket Tracking
|
| Surveys & Feedback |
Surveys & Feedback
|
| Template Management |
Template Management
|
| Two-Factor Authentication |
Two-Factor Authentication
|
| Visual Analytics |
Visual Analytics
|
| Workflow Management |
Workflow Management
|
Integrations |
Integrations |
|
Facebook
|
|
| Google Calendar |
Google Calendar
|
| Google Drive |
Google Drive
|
| Microsoft Excel |
Microsoft Excel
|
| Microsoft Outlook |
Microsoft Outlook
|
| Microsoft Word |
Microsoft Word
|
|
Twitter
|
