Overview |
Overview |
Platforms Supported |
Platforms Supported |
Web Based |
Web Based
|
iPhone App |
iPhone App
|
Android App |
Android App
|
Windows App |
Windows App
|
Support Options |
Support Options |
FAQs |
FAQs
|
Forum |
Forum
|
Knowledge Base |
Knowledge Base
|
Online Support |
Online Support
|
Phone Support |
Phone Support
|
Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
US$0.01/month
|
|
Free |
Free
|
One Time License |
One Time License
|
Subscription |
Subscription
|
Reviews |
Reviews |
Overall rating |
Overall rating
|
Ease of use |
Ease of use
|
Value for money |
Value for money
|
Customer support |
Customer support
|
Features |
Features |
API |
API
|
Action Planning |
Action Planning
|
Ad hoc Reporting |
Ad hoc Reporting
|
Audit Trail |
Audit Trail
|
Auditing |
Auditing
|
Automated Scheduling |
Automated Scheduling
|
Automatic Lead Distribution |
Automatic Lead Distribution
|
CRM Integration |
CRM Integration
|
Call Centre Management |
Call Centre Management
|
Case Management |
Case Management
|
Chat |
Chat
|
Client Portal |
Client Portal
|
Collaboration Tools |
Collaboration Tools
|
Collaborative Workspace |
Collaborative Workspace
|
Customer Complaint Tracking |
Customer Complaint Tracking
|
Customer Service Analytics |
Customer Service Analytics
|
Customisable Templates |
Customisable Templates
|
Document Management |
Document Management
|
Email Integration |
Email Integration
|
Email Templates |
Email Templates
|
Engagement Analytics |
Engagement Analytics
|
Feedback Management |
Feedback Management
|
Help Desk Management |
Help Desk Management
|
Instant Messaging |
Instant Messaging
|
Issue Tracking |
Issue Tracking
|
Mobile Integration |
Mobile Integration
|
Multi-Channel Management |
Multi-Channel Management
|
Multi-Company |
Multi-Company
|
Multi-Language |
Multi-Language
|
Performance Management |
Performance Management
|
Prioritising |
Prioritising
|
Reminders |
Reminders
|
Rules-Based Workflow |
Rules-Based Workflow
|
Self Service Portal |
Self Service Portal
|
Social Media Integration |
Social Media Integration
|
Support Ticket Management |
Support Ticket Management
|
Support Ticket Tracking |
Support Ticket Tracking
|
Surveys & Feedback |
Surveys & Feedback
|
Template Management |
Template Management
|
Two-Factor Authentication |
Two-Factor Authentication
|
Visual Analytics |
Visual Analytics
|
Workflow Management |
Workflow Management
|
Integrations |
Integrations |
Facebook
|
|
Google Calendar |
Google Calendar
|
Google Drive |
Google Drive
|
Microsoft Excel |
Microsoft Excel
|
Microsoft Outlook |
Microsoft Outlook
|
Microsoft Word |
Microsoft Word
|
Twitter
|