---
description: Learn how Enghouse eKMS can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Enghouse eKMS Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Enghouse eKMS](/software/90465/smartsupport) > [Enghouse eKMS Alternatives](https://www.getapp.co.nz/alternatives/90465/smartsupport)

# Alternatives to Enghouse eKMS

Canonical: https://www.getapp.co.nz/alternatives/90465/smartsupport

> Explore the top alternatives to Enghouse eKMS. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2211 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.co.nz/software/10036/zoho-desk)
   - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/10036/90465/zoho-desk/vs/smartsupport)
2. **Zendesk Suite** — 4.4/5 (4072 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.co.nz/software/9448/zendesk)
   - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/9448/90465/zendesk/vs/smartsupport)
3. **Freshdesk** — 4.5/5 (3408 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.co.nz/software/10317/freshdesk)
   - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/10317/90465/freshdesk/vs/smartsupport)
4. **LiveAgent** — 4.7/5 (1753 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.co.nz/software/91301/liveagent)
   - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/90465/91301/smartsupport/vs/liveagent)
5. **Supportbench** — 4.9/5 (116 reviews) — The Only AI Customer Support Platform
   - [View profile](https://www.getapp.co.nz/software/105673/supportbench)
   - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/90465/105673/smartsupport/vs/supportbench)
6. **HappyFox Help Desk** — 4.6/5 (92 reviews) — Helpdesk, customer support software
   - [View profile](https://www.getapp.co.nz/software/90516/happyfox)
   - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/90465/90516/smartsupport/vs/happyfox)
7. **Bitrix24** — 4.2/5 (984 reviews) — All in one business management workspace
   - [View profile](https://www.getapp.co.nz/software/90602/bitrix24)
   - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/90465/90602/smartsupport/vs/bitrix24)
8. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — AI powered customer service management platform
   - [View profile](https://www.getapp.co.nz/software/91754/salesforce-1-service-cloud)
   - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/90465/91754/smartsupport/vs/salesforce-1-service-cloud)
9. **TeamSupport** — 4.5/5 (848 reviews) — Cloud-based customer support solution for B2B SaaS
   - [View profile](https://www.getapp.co.nz/software/8670/teamsupport)
   - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/8670/90465/teamsupport/vs/smartsupport)
10. **Help Scout** — 4.6/5 (225 reviews) — Cloud-based customer support platform
    - [View profile](https://www.getapp.co.nz/software/90462/help-scout)
    - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/90462/90465/help-scout/vs/smartsupport)
11. **Vivantio** — 4.3/5 (178 reviews) — Flexible Software. Focused Service.
    - [View profile](https://www.getapp.co.nz/software/91516/vivantio)
    - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/90465/91516/smartsupport/vs/vivantio)
12. **Deskpro** — 4.6/5 (38 reviews) — Customer service software you can depend on
    - [View profile](https://www.getapp.co.nz/software/100699/deskpro)
    - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/90465/100699/smartsupport/vs/deskpro)
13. **C2** — 4.3/5 (14 reviews) — The ultimate ITSM platform
    - [View profile](https://www.getapp.co.nz/software/100352/c2-atom)
    - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/90465/100352/smartsupport/vs/c2-atom)
14. **LiveChat** — 4.6/5 (1715 reviews) — AI-based live chat for customer support and sales teams
    - [View profile](https://www.getapp.co.nz/software/8385/livechat)
    - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/8385/90465/livechat/vs/smartsupport)
15. **JIRA Service Management** — 4.5/5 (763 reviews) — IT service platform for unified support
    - [View profile](https://www.getapp.co.nz/software/91811/jira-service-management)
    - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/90465/91811/smartsupport/vs/jira-service-management)
16. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — IT Service Desk \& Asset Management Software
    - [View profile](https://www.getapp.co.nz/software/1336/solarwinds-service-desk)
    - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/1336/90465/solarwinds-service-desk/vs/smartsupport)
17. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking and workflow automation platform
    - [View profile](https://www.getapp.co.nz/software/101433/issuetrak)
    - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/90465/101433/smartsupport/vs/issuetrak)
18. **Groove** — 4.5/5 (87 reviews) — Cloud-based helpdesk solution for small businesses
    - [View profile](https://www.getapp.co.nz/software/91569/groove)
    - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/90465/91569/smartsupport/vs/groove)
19. **HelpCrunch** — 4.8/5 (195 reviews) — Customer Communication tool for support, marketing \& sales
    - [View profile](https://www.getapp.co.nz/software/110489/helpcrunch)
    - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/90465/110489/smartsupport/vs/helpcrunch)
20. **Yonyx** — 4.7/5 (256 reviews) — Decision tree driven Interactive guides for customer service
    - [View profile](https://www.getapp.co.nz/software/91207/agi-self-service)
    - [Compare vs Enghouse eKMS](https://www.getapp.co.nz/compare/90465/91207/smartsupport/vs/agi-self-service)

## Related Categories

- [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software)
- [Knowledge Management Software](https://www.getapp.co.nz/directory/257/knowledge-management/software)
- [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software)
- [Customer Support Software](https://www.getapp.co.nz/directory/562/customer-support/software)
- [Contact Centre Software](https://www.getapp.co.nz/directory/593/contact-center/software)

## Links

- [View on GetApp](https://www.getapp.co.nz/alternatives/90465/smartsupport)
- [View Product Profile](https://www.getapp.co.nz/software/90465/smartsupport)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/90465/smartsupport> |
| de-AT | <https://www.getapp.at/alternatives/90465/smartsupport> |
| en | <https://www.getapp.com/collaboration-software/a/smartsupport/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/90465/smartsupport> |
| en-AU | <https://www.getapp.com.au/alternatives/90465/smartsupport> |
| en-CA | <https://www.getapp.ca/alternatives/90465/smartsupport> |
| en-GB | <https://www.getapp.co.uk/alternatives/90465/smartsupport> |
| en-IE | <https://www.getapp.ie/alternatives/90465/smartsupport> |
| en-NZ | <https://www.getapp.co.nz/alternatives/90465/smartsupport> |
| en-SG | <https://www.getapp.sg/alternatives/90465/smartsupport> |
| en-ZA | <https://www.getapp.za.com/alternatives/90465/smartsupport> |
| es | <https://www.getapp.es/alternatives/90465/smartsupport> |
| es-CL | <https://www.getapp.cl/alternatives/90465/smartsupport> |
| es-CO | <https://www.getapp.com.co/alternatives/90465/smartsupport> |
| es-MX | <https://www.getapp.com.mx/alternatives/90465/smartsupport> |
| fr | <https://www.getapp.fr/alternatives/90465/smartsupport> |
| fr-BE | <https://fr.getapp.be/alternatives/90465/smartsupport> |
| fr-CA | <https://fr.getapp.ca/alternatives/90465/smartsupport> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Enghouse eKMS","description":"Find the best Enghouse eKMS alternatives for your business in New Zealand. On our platform you can find free, open source, and cloud-based software similar to Enghouse eKMS.","url":"https://www.getapp.co.nz/alternatives/90465/smartsupport","about":{"@id":"https://www.getapp.co.nz/alternatives/90465/smartsupport#software"},"breadcrumb":{"@id":"https://www.getapp.co.nz/alternatives/90465/smartsupport#breadcrumblist"},"@id":"https://www.getapp.co.nz/alternatives/90465/smartsupport#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"inLanguage":"en-NZ","mainEntity":{"@id":"https://www.getapp.co.nz/alternatives/90465/smartsupport#software"},"publisher":{"@id":"https://www.getapp.co.nz/#organization"}},{"name":"Enghouse eKMS","url":"https://www.getapp.co.nz/software/90465/smartsupport","@id":"https://www.getapp.co.nz/software/90465/smartsupport#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":12},"offers":{"price":"199","@type":"Offer"}},{"@id":"https://www.getapp.co.nz/alternatives/90465/smartsupport#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"Enghouse eKMS","position":3,"item":"/software/90465/smartsupport","@type":"ListItem"},{"name":"Enghouse eKMS Alternatives","position":4,"item":"https://www.getapp.co.nz/alternatives/90465/smartsupport","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Enghouse eKMS Alternatives and Competitors | GetApp NZ 2026","@context":"https://schema.org","@id":"https://www.getapp.co.nz/alternatives/90465/smartsupport#itemlist","@type":"ItemList","itemListElement":[{"name":"Zoho Desk","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.getapp.co.nz/software/10036/zoho-desk","@type":"ListItem"},{"name":"Zendesk Suite","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.getapp.co.nz/software/9448/zendesk","@type":"ListItem"},{"name":"Freshdesk","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.getapp.co.nz/software/10317/freshdesk","@type":"ListItem"},{"name":"LiveAgent","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.getapp.co.nz/software/91301/liveagent","@type":"ListItem"},{"name":"Supportbench","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e88f13f0-1e63-4797-9012-4a9f66e02146.png","url":"https://www.getapp.co.nz/software/105673/supportbench","@type":"ListItem"},{"name":"HappyFox Help Desk","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58b26074-f89b-4b36-bbb2-d3a863772bfd.png","url":"https://www.getapp.co.nz/software/90516/happyfox","@type":"ListItem"},{"name":"Bitrix24","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.getapp.co.nz/software/90602/bitrix24","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.getapp.co.nz/software/91754/salesforce-1-service-cloud","@type":"ListItem"},{"name":"TeamSupport","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.getapp.co.nz/software/8670/teamsupport","@type":"ListItem"},{"name":"Help Scout","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34756fb0-d130-4e3d-aedd-da75027afbc7.png","url":"https://www.getapp.co.nz/software/90462/help-scout","@type":"ListItem"},{"name":"Vivantio","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.getapp.co.nz/software/91516/vivantio","@type":"ListItem"},{"name":"Deskpro","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40fb1d36-18e6-4c51-8213-9bb9c73e9db5.png","url":"https://www.getapp.co.nz/software/100699/deskpro","@type":"ListItem"},{"name":"C2","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8eaa9b7-1047-4993-8448-7c48563f05a9.png","url":"https://www.getapp.co.nz/software/100352/c2-atom","@type":"ListItem"},{"name":"LiveChat","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.getapp.co.nz/software/8385/livechat","@type":"ListItem"},{"name":"JIRA Service Management","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.getapp.co.nz/software/91811/jira-service-management","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":16,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.getapp.co.nz/software/1336/solarwinds-service-desk","@type":"ListItem"},{"name":"Issuetrak","position":17,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.getapp.co.nz/software/101433/issuetrak","@type":"ListItem"},{"name":"Groove","position":18,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7ab0ef76-5070-4031-a2da-fbbdaaa97462.jpeg","url":"https://www.getapp.co.nz/software/91569/groove","@type":"ListItem"},{"name":"HelpCrunch","position":19,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff575945-45ad-4f13-bbe0-b4d63475d1cd.png","url":"https://www.getapp.co.nz/software/110489/helpcrunch","@type":"ListItem"},{"name":"Yonyx","position":20,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.getapp.co.nz/software/91207/agi-self-service","@type":"ListItem"}],"numberOfItems":20}
</script>