---
description: Learn how ServiceNow Customer Service Management can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ServiceNow Customer Service Management Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/580/issue-tracking/software) > [ServiceNow Customer Service Management](/software/2058097/servicenow-customer-service-management) > [ServiceNow Customer Service Management Alternatives](https://www.getapp.co.nz/alternatives/2058097/servicenow-customer-service-management)

# Alternatives to ServiceNow Customer Service Management

Canonical: https://www.getapp.co.nz/alternatives/2058097/servicenow-customer-service-management

> Explore the top alternatives to ServiceNow Customer Service Management. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2211 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.co.nz/software/10036/zoho-desk)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/10036/2058097/zoho-desk/vs/servicenow-customer-service-management)
2. **Zendesk Suite** — 4.4/5 (4072 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.co.nz/software/9448/zendesk)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/9448/2058097/zendesk/vs/servicenow-customer-service-management)
3. **JIRA Service Management** — 4.5/5 (763 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.co.nz/software/91811/jira-service-management)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/91811/2058097/jira-service-management/vs/servicenow-customer-service-management)
4. **LiveAgent** — 4.7/5 (1754 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.co.nz/software/91301/liveagent)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/91301/2058097/liveagent/vs/servicenow-customer-service-management)
5. **Freshdesk** — 4.5/5 (3409 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.co.nz/software/10317/freshdesk)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/10317/2058097/freshdesk/vs/servicenow-customer-service-management)
6. **Freshservice** — 4.5/5 (685 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.co.nz/software/91351/freshservice)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/91351/2058097/freshservice/vs/servicenow-customer-service-management)
7. **SysAid** — 4.5/5 (511 reviews) — AI-enabled ITSM platform for businesses of all sizes
   - [View profile](https://www.getapp.co.nz/software/90863/sysaid)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/90863/2058097/sysaid/vs/servicenow-customer-service-management)
8. **Zoho CRM** — 4.3/5 (6964 reviews) — Customer relationship management solution
   - [View profile](https://www.getapp.co.nz/software/9908/zoho-crm)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/9908/2058097/zoho-crm/vs/servicenow-customer-service-management)
9. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — Cloud IT Help Desk Software
   - [View profile](https://www.getapp.co.nz/software/20521/manageengine-service-desk-plus)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/20521/2058097/manageengine-service-desk-plus/vs/servicenow-customer-service-management)
10. **Dynamics 365** — 4.4/5 (5811 reviews) — ERP and CRM applications from Microsoft
    - [View profile](https://www.getapp.co.nz/software/90844/dynamics-365)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/90844/2058097/dynamics-365/vs/servicenow-customer-service-management)
11. **TeamSupport** — 4.5/5 (848 reviews) — Cloud-based customer support solution for B2B SaaS
    - [View profile](https://www.getapp.co.nz/software/8670/teamsupport)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/8670/2058097/teamsupport/vs/servicenow-customer-service-management)
12. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.co.nz/software/91754/salesforce-1-service-cloud)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/91754/2058097/salesforce-1-service-cloud/vs/servicenow-customer-service-management)
13. **OTRS** — 4.4/5 (96 reviews) — Helpdesk software for customer service management teams
    - [View profile](https://www.getapp.co.nz/software/102025/otrs)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/102025/2058097/otrs/vs/servicenow-customer-service-management)
14. **Help Scout** — 4.6/5 (225 reviews) — Cloud-based customer support platform
    - [View profile](https://www.getapp.co.nz/software/90462/help-scout)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/90462/2058097/help-scout/vs/servicenow-customer-service-management)
15. **Bitrix24** — 4.2/5 (984 reviews) — All in one business management workspace
    - [View profile](https://www.getapp.co.nz/software/90602/bitrix24)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/90602/2058097/bitrix24/vs/servicenow-customer-service-management)
16. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking and workflow automation platform
    - [View profile](https://www.getapp.co.nz/software/101433/issuetrak)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/101433/2058097/issuetrak/vs/servicenow-customer-service-management)
17. **Front** — 4.5/5 (286 reviews) — AI-enabled customer service platform for collaboration
    - [View profile](https://www.getapp.co.nz/software/102177/front)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/102177/2058097/front/vs/servicenow-customer-service-management)
18. **Agile CRM** — 4.1/5 (524 reviews) — Sales and marketing CRM for growing businesses
    - [View profile](https://www.getapp.co.nz/software/102073/agile-crm)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/102073/2058097/agile-crm/vs/servicenow-customer-service-management)
19. **Supportbench** — 4.9/5 (116 reviews) — The Only AI Customer Support Platform
    - [View profile](https://www.getapp.co.nz/software/105673/supportbench)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/105673/2058097/supportbench/vs/servicenow-customer-service-management)
20. **Agiloft** — 4.8/5 (38 reviews) — Cloud-based tool for contract lifecycle management.
    - [View profile](https://www.getapp.co.nz/software/103389/agiloft)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.nz/compare/103389/2058097/agiloft/vs/servicenow-customer-service-management)

## Related Categories

- [Issue Tracking Software](https://www.getapp.co.nz/directory/580/issue-tracking/software)
- [Customer Engagement Software](https://www.getapp.co.nz/directory/650/customer-engagement/software)
- [Knowledge Management Software](https://www.getapp.co.nz/directory/257/knowledge-management/software)
- [Customer Communications Management Software](https://www.getapp.co.nz/directory/1139/customer-communications-management/software)
- [Data Analysis Software](https://www.getapp.co.nz/directory/1129/data-analysis/software)

## Links

- [View on GetApp](https://www.getapp.co.nz/alternatives/2058097/servicenow-customer-service-management)
- [View Product Profile](https://www.getapp.co.nz/software/2058097/servicenow-customer-service-management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/collaboration-software/a/servicenow-customer-service-management/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2058097/servicenow-customer-service-management> |
| en-AU | <https://www.getapp.com.au/alternatives/2058097/servicenow-customer-service-management> |
| en-CA | <https://www.getapp.ca/alternatives/2058097/servicenow-customer-service-management> |
| en-GB | <https://www.getapp.co.uk/alternatives/2058097/servicenow-customer-service-management> |
| en-IE | <https://www.getapp.ie/alternatives/2058097/servicenow-customer-service-management> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2058097/servicenow-customer-service-management> |
| en-SG | <https://www.getapp.sg/alternatives/2058097/servicenow-customer-service-management> |
| en-ZA | <https://www.getapp.za.com/alternatives/2058097/servicenow-customer-service-management> |

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