---
description: Learn how HelpDesk can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HelpDesk Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [HelpDesk](/software/116767/helpdesk) > [HelpDesk Alternatives](https://www.getapp.co.nz/alternatives/116767/helpdesk)

# Alternatives to HelpDesk

Canonical: https://www.getapp.co.nz/alternatives/116767/helpdesk

> Explore the top alternatives to HelpDesk. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2211 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.co.nz/software/10036/zoho-desk)
   - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/10036/116767/zoho-desk/vs/helpdesk)
2. **Zendesk Suite** — 4.4/5 (4072 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.co.nz/software/9448/zendesk)
   - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/9448/116767/zendesk/vs/helpdesk)
3. **Freshdesk** — 4.5/5 (3408 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.co.nz/software/10317/freshdesk)
   - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/10317/116767/freshdesk/vs/helpdesk)
4. **Salesforce Sales Cloud** — 4.4/5 (18768 reviews) — Cloud-based CRM and sales automation software
   - [View profile](https://www.getapp.co.nz/software/90378/salesforce)
   - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/90378/116767/salesforce/vs/helpdesk)
5. **LiveAgent** — 4.7/5 (1753 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.co.nz/software/91301/liveagent)
   - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/91301/116767/liveagent/vs/helpdesk)
6. **LiveChat** — 4.6/5 (1715 reviews) — AI-based live chat for customer support and sales teams
   - [View profile](https://www.getapp.co.nz/software/8385/livechat)
   - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/8385/116767/livechat/vs/helpdesk)
7. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
   - [View profile](https://www.getapp.co.nz/software/105081/tidio-chat)
   - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/105081/116767/tidio-chat/vs/helpdesk)
8. **Milvus** — 4.8/5 (298 reviews) — IT management system and help desk solution
   - [View profile](https://www.getapp.co.nz/software/132287/milvus)
   - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/116767/132287/helpdesk/vs/milvus)
9. **Intercom** — 4.5/5 (1131 reviews) — AI-powered customer service with helpdesk
   - [View profile](https://www.getapp.co.nz/software/91379/intercom)
   - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/91379/116767/intercom/vs/helpdesk)
10. **Superchat** — 4.8/5 (282 reviews) — The comprehensive messaging suite for your business.
    - [View profile](https://www.getapp.co.nz/software/2058817/superchat)
    - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/116767/2058817/helpdesk/vs/superchat)
11. **Zoho Assist** — 4.7/5 (1374 reviews) — Cloud-based remote support solution
    - [View profile](https://www.getapp.co.nz/software/9913/zoho-assist)
    - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/9913/116767/zoho-assist/vs/helpdesk)
12. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.co.nz/software/91754/salesforce-1-service-cloud)
    - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/91754/116767/salesforce-1-service-cloud/vs/helpdesk)
13. **Dynamics 365** — 4.4/5 (5811 reviews) — ERP and CRM applications from Microsoft
    - [View profile](https://www.getapp.co.nz/software/90844/dynamics-365)
    - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/90844/116767/dynamics-365/vs/helpdesk)
14. **Gorgias** — 4.6/5 (133 reviews) — The Conversational AI platform for Ecommerce
    - [View profile](https://www.getapp.co.nz/software/124359/gorgias)
    - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/116767/124359/helpdesk/vs/gorgias)
15. **Gladly** — 4.8/5 (139 reviews) — Cloud-based customer service platform
    - [View profile](https://www.getapp.co.nz/software/106673/gladly)
    - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/106673/116767/gladly/vs/helpdesk)
16. **Hiver** — 4.7/5 (146 reviews) — Modern, AI help desk software built for fast teams.
    - [View profile](https://www.getapp.co.nz/software/20502/hiver)
    - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/20502/116767/hiver/vs/helpdesk)
17. **CXone Mpower** — 4.2/5 (581 reviews) — Cloud-based contact center software
    - [View profile](https://www.getapp.co.nz/software/8391/incontact-call-center-software)
    - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/8391/116767/incontact-call-center-software/vs/helpdesk)
18. **Bitrix24** — 4.2/5 (984 reviews) — All in one business management workspace
    - [View profile](https://www.getapp.co.nz/software/90602/bitrix24)
    - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/90602/116767/bitrix24/vs/helpdesk)
19. **JIRA Service Management** — 4.5/5 (763 reviews) — IT service platform for unified support
    - [View profile](https://www.getapp.co.nz/software/91811/jira-service-management)
    - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/91811/116767/jira-service-management/vs/helpdesk)
20. **Supportbench** — 4.9/5 (116 reviews) — The Only AI Customer Support Platform
    - [View profile](https://www.getapp.co.nz/software/105673/supportbench)
    - [Compare vs HelpDesk](https://www.getapp.co.nz/compare/105673/116767/supportbench/vs/helpdesk)

## Related Categories

- [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software)
- [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software)
- [Issue Tracking Software](https://www.getapp.co.nz/directory/580/issue-tracking/software)
- [Complaint Management Software](https://www.getapp.co.nz/directory/841/complaint-management/software)
- [Customer Satisfaction Software](https://www.getapp.co.nz/directory/1029/customer-satisfaction/software)

## Links

- [View on GetApp](https://www.getapp.co.nz/alternatives/116767/helpdesk)
- [View Product Profile](https://www.getapp.co.nz/software/116767/helpdesk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/116767/helpdesk> |
| de-AT | <https://www.getapp.at/alternatives/116767/helpdesk> |
| en | <https://www.getapp.com/customer-service-support-software/a/helpdesk/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/116767/helpdesk> |
| en-AU | <https://www.getapp.com.au/alternatives/116767/helpdesk> |
| en-CA | <https://www.getapp.ca/alternatives/116767/helpdesk> |
| en-GB | <https://www.getapp.co.uk/alternatives/116767/helpdesk> |
| en-IE | <https://www.getapp.ie/alternatives/116767/helpdesk> |
| en-NZ | <https://www.getapp.co.nz/alternatives/116767/helpdesk> |
| en-SG | <https://www.getapp.sg/alternatives/116767/helpdesk> |
| en-ZA | <https://www.getapp.za.com/alternatives/116767/helpdesk> |
| es | <https://www.getapp.es/alternatives/116767/helpdesk> |
| es-CL | <https://www.getapp.cl/alternatives/116767/helpdesk> |
| es-CO | <https://www.getapp.com.co/alternatives/116767/helpdesk> |
| es-MX | <https://www.getapp.com.mx/alternatives/116767/helpdesk> |
| fr | <https://www.getapp.fr/alternatives/116767/helpdesk> |
| fr-BE | <https://fr.getapp.be/alternatives/116767/helpdesk> |
| fr-CA | <https://fr.getapp.ca/alternatives/116767/helpdesk> |
| nl | <https://www.getapp.nl/alternatives/116767/helpdesk> |
| nl-BE | <https://www.getapp.be/alternatives/116767/helpdesk> |
| pt | <https://www.getapp.com.br/alternatives/116767/helpdesk> |
| pt-PT | <https://www.getapp.pt/alternatives/116767/helpdesk> |

-----

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