Overview |
Overview |
Platforms Supported |
Platforms Supported |
Web Based |
Web Based
|
iPhone App |
iPhone App
|
Android App |
Android App
|
Windows App |
Windows App
|
Support Options |
Support Options |
FAQs |
FAQs
|
Forum |
Forum
|
Knowledge Base |
Knowledge Base
|
Online Support |
Online Support
|
Phone Support |
Phone Support
|
Pricing |
Pricing |
Starting From |
Starting From |
US$19.00/month
|
|
Free |
Free
|
One Time License |
One Time License
|
Subscription |
Subscription
|
Reviews |
Reviews |
Overall rating |
Overall rating
|
Ease of use |
Ease of use
|
Value for money |
Value for money
|
Customer support |
Customer support
|
Features |
Features |
API |
API
|
Access Control |
Access Control
|
Active Directory Integration |
Active Directory Integration
|
Activity Dashboard |
Activity Dashboard
|
Activity Management |
Activity Management
|
Activity Tracking |
Activity Tracking
|
Ad hoc Reporting |
Ad hoc Reporting
|
Alerts / Escalation |
Alerts / Escalation
|
Application Integration |
Application Integration
|
Approval Process Control |
Approval Process Control
|
Archiving & Retention |
Archiving & Retention
|
Asset Lifecycle Management |
Asset Lifecycle Management
|
Asset Management |
Asset Management
|
Assignment Management |
Assignment Management
|
Auditing |
Auditing
|
Authentication |
Authentication
|
Auto-Responders |
Auto-Responders
|
Automatic Backup |
Automatic Backup
|
Automatic Lead Distribution |
Automatic Lead Distribution
|
Automatic Notifications |
Automatic Notifications
|
Availability Indicator |
Availability Indicator
|
Barcode Scanning |
Barcode Scanning
|
Barcode Support |
Barcode Support
|
Benchmarking |
Benchmarking
|
Billable Hours Tracking |
Billable Hours Tracking
|
CRM Integration |
CRM Integration
|
Calendar Management |
Calendar Management
|
Catalog Management |
Catalog Management
|
Categorisation |
Categorisation
|
Change Management |
Change Management
|
Change Order Management |
Change Order Management
|
Charting |
Charting
|
Client Portal |
Client Portal
|
Collaboration Tools |
Collaboration Tools
|
Collaborative Workspace |
Collaborative Workspace
|
Commenting |
Commenting
|
Compliance Management |
Compliance Management
|
Configurable Workflow |
Configurable Workflow
|
Configuration Management |
Configuration Management
|
Contact Database |
Contact Database
|
Contact History |
Contact History
|
Contact Management |
Contact Management
|
Contract Management |
Contract Management
|
Custom Fields |
Custom Fields
|
Custom Forms |
Custom Forms
|
Customer Activity Reporting |
Customer Activity Reporting
|
Customer Complaint Tracking |
Customer Complaint Tracking
|
Customer History |
Customer History
|
Customer Segmentation |
Customer Segmentation
|
Customer Service Analytics |
Customer Service Analytics
|
Customisable Branding |
Customisable Branding
|
Customisable Categories |
Customisable Categories
|
Customisable Reporting |
Customisable Reporting
|
Customisable Templates |
Customisable Templates
|
Dashboard Creation |
Dashboard Creation
|
Data Import |
Data Import
|
Data Import/Export |
Data Import/Export
|
Data Mapping |
Data Mapping
|
Data Synchronisation |
Data Synchronisation
|
Data Visualisation |
Data Visualisation
|
Deadline Management |
Deadline Management
|
Dispatch Management |
Dispatch Management
|
Drag & Drop Interface |
Drag & Drop Interface
|
Email Integration |
Email Integration
|
Email Notifications |
Email Notifications
|
Email Templates |
Email Templates
|
Email Tracking |
Email Tracking
|
Employee Portal |
Employee Portal
|
Employee Self Service |
Employee Self Service
|
Escalation Management |
Escalation Management
|
Event Triggered Actions |
Event Triggered Actions
|
Feedback Collection |
Feedback Collection
|
Filtered Views |
Filtered Views
|
Forms Management |
Forms Management
|
HIPAA Compliance |
HIPAA Compliance
|
Help Desk Management |
Help Desk Management
|
History Tracking |
History Tracking
|
IT Asset Tracking |
IT Asset Tracking
|
Incident Management |
Incident Management
|
Inventory Management |
Inventory Management
|
Inventory Tracking |
Inventory Tracking
|
Issue Management |
Issue Management
|
Knowledge Base Management |
Knowledge Base Management
|
Lead Assignment |
Lead Assignment
|
Mobile Integration |
Mobile Integration
|
Multi-Channel Communication |
Multi-Channel Communication
|
Multi-Channel Management |
Multi-Channel Management
|
Multi-Language |
Multi-Language
|
Multi-Location |
Multi-Location
|
Multiple User Accounts |
Multiple User Accounts
|
Online Catalog |
Online Catalog
|
Online Forums |
Online Forums
|
Performance Reports |
Performance Reports
|
Permission Management |
Permission Management
|
Portfolio Management |
Portfolio Management
|
Prioritising |
Prioritising
|
Problem Management |
Problem Management
|
Product Catalog |
Product Catalog
|
Productivity Reporting |
Productivity Reporting
|
Project Management |
Project Management
|
Project Time Tracking |
Project Time Tracking
|
Project Workflow |
Project Workflow
|
Projections |
Projections
|
Purchase Order Management |
Purchase Order Management
|
Real Time Analytics |
Real Time Analytics
|
Real Time Data |
Real Time Data
|
Real Time Monitoring |
Real Time Monitoring
|
Real Time Notifications |
Real Time Notifications
|
Real Time Reporting |
Real Time Reporting
|
Real Time Updates |
Real Time Updates
|
Recurring Tasks |
Recurring Tasks
|
Reminders |
Reminders
|
Remote Access |
Remote Access
|
Remote Control |
Remote Control
|
Reporting & Statistics |
Reporting & Statistics
|
Request Assignment |
Request Assignment
|
Request Routing |
Request Routing
|
Risk Alerts |
Risk Alerts
|
Risk Analytics |
Risk Analytics
|
Risk Assessment |
Risk Assessment
|
Role Management |
Role Management
|
Role-Based Permissions |
Role-Based Permissions
|
Rules-Based Workflow |
Rules-Based Workflow
|
SLA Management |
SLA Management
|
SMS Integration |
SMS Integration
|
SSL Security |
SSL Security
|
Scheduled Reporting |
Scheduled Reporting
|
Search Functionality |
Search Functionality
|
Self Service Portal |
Self Service Portal
|
Single Sign On |
Single Sign On
|
Status Tracking |
Status Tracking
|
Summary Reports |
Summary Reports
|
Support Ticket Management |
Support Ticket Management
|
Support Ticket Tracking |
Support Ticket Tracking
|
Survey Management |
Survey Management
|
Surveys & Feedback |
Surveys & Feedback
|
Tagging |
Tagging
|
Task Management |
Task Management
|
Task Tracking |
Task Tracking
|
Third Party Integration |
Third Party Integration
|
Timer |
Timer
|
Visual Analytics |
Visual Analytics
|
Widgets |
Widgets
|
Workflow Management |
Workflow Management
|
Integrations |
Integrations |
GoToAssist |
GoToAssist
|
Google Calendar |
Google Calendar
|
LogMeIn Rescue |
LogMeIn Rescue
|
Microsoft 365 |
Microsoft 365
|
Microsoft Excel |
Microsoft Excel
|
Microsoft Outlook |
Microsoft Outlook
|
Microsoft Word |
Microsoft Word
|
Slack |
Slack
|
TeamViewer |
TeamViewer
|
Twitter
|