Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Forum |
Forum
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
Pricing |
Pricing |
Starting From |
Starting From |
|
US$19.00/month
|
|
| Free |
Free
|
| One Time License |
One Time License
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| API |
API
|
| Access Control |
Access Control
|
| Active Directory Integration |
Active Directory Integration
|
| Activity Dashboard |
Activity Dashboard
|
| Activity Management |
Activity Management
|
| Activity Tracking |
Activity Tracking
|
| Ad hoc Reporting |
Ad hoc Reporting
|
| Alerts / Escalation |
Alerts / Escalation
|
| Application Integration |
Application Integration
|
| Approval Process Control |
Approval Process Control
|
| Archiving & Retention |
Archiving & Retention
|
| Asset Lifecycle Management |
Asset Lifecycle Management
|
| Asset Management |
Asset Management
|
| Assignment Management |
Assignment Management
|
| Auditing |
Auditing
|
| Authentication |
Authentication
|
| Auto-Responders |
Auto-Responders
|
| Automatic Backup |
Automatic Backup
|
| Automatic Lead Distribution |
Automatic Lead Distribution
|
| Automatic Notifications |
Automatic Notifications
|
| Availability Indicator |
Availability Indicator
|
| Barcode Scanning |
Barcode Scanning
|
| Barcode Support |
Barcode Support
|
| Benchmarking |
Benchmarking
|
| Billable Hours Tracking |
Billable Hours Tracking
|
| CRM Integration |
CRM Integration
|
| Calendar Management |
Calendar Management
|
| Catalog Management |
Catalog Management
|
| Categorisation |
Categorisation
|
| Change Management |
Change Management
|
| Change Order Management |
Change Order Management
|
| Charting |
Charting
|
| Client Portal |
Client Portal
|
| Collaboration Tools |
Collaboration Tools
|
| Collaborative Workspace |
Collaborative Workspace
|
| Commenting |
Commenting
|
| Compliance Management |
Compliance Management
|
| Configurable Workflow |
Configurable Workflow
|
| Configuration Management |
Configuration Management
|
| Contact Database |
Contact Database
|
| Contact History |
Contact History
|
| Contact Management |
Contact Management
|
| Contract Management |
Contract Management
|
| Custom Fields |
Custom Fields
|
| Custom Forms |
Custom Forms
|
| Customer Activity Reporting |
Customer Activity Reporting
|
| Customer Complaint Tracking |
Customer Complaint Tracking
|
| Customer History |
Customer History
|
| Customer Segmentation |
Customer Segmentation
|
| Customer Service Analytics |
Customer Service Analytics
|
| Customisable Branding |
Customisable Branding
|
| Customisable Categories |
Customisable Categories
|
| Customisable Reporting |
Customisable Reporting
|
| Customisable Templates |
Customisable Templates
|
| Dashboard Creation |
Dashboard Creation
|
| Data Import |
Data Import
|
| Data Import/Export |
Data Import/Export
|
| Data Mapping |
Data Mapping
|
| Data Synchronisation |
Data Synchronisation
|
| Data Visualisation |
Data Visualisation
|
| Deadline Management |
Deadline Management
|
| Dispatch Management |
Dispatch Management
|
| Drag & Drop Interface |
Drag & Drop Interface
|
| Email Integration |
Email Integration
|
| Email Notifications |
Email Notifications
|
| Email Templates |
Email Templates
|
| Email Tracking |
Email Tracking
|
| Employee Portal |
Employee Portal
|
| Employee Self Service |
Employee Self Service
|
| Escalation Management |
Escalation Management
|
| Event Triggered Actions |
Event Triggered Actions
|
| Feedback Collection |
Feedback Collection
|
| Filtered Views |
Filtered Views
|
| Forms Management |
Forms Management
|
| HIPAA Compliance |
HIPAA Compliance
|
| Help Desk Management |
Help Desk Management
|
| History Tracking |
History Tracking
|
| IT Asset Tracking |
IT Asset Tracking
|
| Incident Management |
Incident Management
|
| Inventory Management |
Inventory Management
|
| Inventory Tracking |
Inventory Tracking
|
| Issue Management |
Issue Management
|
| Knowledge Base Management |
Knowledge Base Management
|
| Lead Assignment |
Lead Assignment
|
| Mobile Integration |
Mobile Integration
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Channel Management |
Multi-Channel Management
|
| Multi-Language |
Multi-Language
|
| Multi-Location |
Multi-Location
|
| Multiple User Accounts |
Multiple User Accounts
|
| Online Catalog |
Online Catalog
|
| Online Forums |
Online Forums
|
| Performance Reports |
Performance Reports
|
| Permission Management |
Permission Management
|
| Portfolio Management |
Portfolio Management
|
| Prioritising |
Prioritising
|
| Problem Management |
Problem Management
|
| Product Catalog |
Product Catalog
|
| Productivity Reporting |
Productivity Reporting
|
| Project Management |
Project Management
|
| Project Time Tracking |
Project Time Tracking
|
| Project Workflow |
Project Workflow
|
| Projections |
Projections
|
| Purchase Order Management |
Purchase Order Management
|
| Real Time Analytics |
Real Time Analytics
|
| Real Time Data |
Real Time Data
|
| Real Time Monitoring |
Real Time Monitoring
|
| Real Time Notifications |
Real Time Notifications
|
| Real Time Reporting |
Real Time Reporting
|
| Real Time Updates |
Real Time Updates
|
| Recurring Tasks |
Recurring Tasks
|
| Reminders |
Reminders
|
| Remote Access |
Remote Access
|
| Remote Control |
Remote Control
|
| Reporting & Statistics |
Reporting & Statistics
|
| Request Assignment |
Request Assignment
|
| Request Routing |
Request Routing
|
| Risk Alerts |
Risk Alerts
|
| Risk Analytics |
Risk Analytics
|
| Risk Assessment |
Risk Assessment
|
| Role Management |
Role Management
|
| Role-Based Permissions |
Role-Based Permissions
|
| Rules-Based Workflow |
Rules-Based Workflow
|
| SLA Management |
SLA Management
|
| SMS Integration |
SMS Integration
|
| SSL Security |
SSL Security
|
| Scheduled Reporting |
Scheduled Reporting
|
| Search Functionality |
Search Functionality
|
| Self Service Portal |
Self Service Portal
|
| Single Sign On |
Single Sign On
|
| Status Tracking |
Status Tracking
|
| Summary Reports |
Summary Reports
|
| Support Ticket Management |
Support Ticket Management
|
| Support Ticket Tracking |
Support Ticket Tracking
|
| Survey Management |
Survey Management
|
| Surveys & Feedback |
Surveys & Feedback
|
| Tagging |
Tagging
|
| Task Management |
Task Management
|
| Task Tracking |
Task Tracking
|
| Third Party Integration |
Third Party Integration
|
| Timer |
Timer
|
| Visual Analytics |
Visual Analytics
|
| Widgets |
Widgets
|
| Workflow Management |
Workflow Management
|
Integrations |
Integrations |
| GoToAssist |
GoToAssist
|
| Google Calendar |
Google Calendar
|
| LogMeIn Rescue |
LogMeIn Rescue
|
| Microsoft 365 |
Microsoft 365
|
| Microsoft Excel |
Microsoft Excel
|
| Microsoft Outlook |
Microsoft Outlook
|
| Microsoft Word |
Microsoft Word
|
| Slack |
Slack
|
| TeamViewer |
TeamViewer
|
|
Twitter
|
